Broadband Reviews

Virgin Media Broadband reviews

Read genuine Virgin Media Broadband reviews (www.VirginMedia.com) from Virgin Media customers. We trust their experiences will help you make an informed decision when considering whether to switch to Virgin.

If you would like to talk to a Virgin Media representative please call 0808 189 0514.

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Overall rating 2012

2012 Virgin Media Broadband reviews will be available soon.

Overall rating 2011 (1,306) 1,306 Virgin Media customers rated their service 3.5 out of 5 in our 2011 Customer Satisfaction Survey.

Reliability Download speeds Value for money Customer service Installation speed Clarity of billing

Overall rating 2010 (1,451) 1,451 Virgin Media customers rated their service 3.5 out of 5 in our 2010 Customer Satisfaction Survey. Overall, Virgin (www.VirginMedia.com) emerged as the Winner in 3 categories: Speed, Quality & Reliability and Speed of Service Activation amongst bundled providers.

Reliability Download speeds Value for money Customer service Installation speed Clarity of billing

Virgin Media Broadband reviews

Our journalists selected a representative sample of 8 Virgin Media Broadband customer reviews posted January 2010 from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive experiences Appear to be constantly upgrading network without the need to subscribe further for the network improvements. - Jan 18, 2010 1:33 PM Good performance with no hassle and competively priced. - Jan 18, 2010 2:15 PM Speed & reliability. Any technical queries are dealt with free. - Jan 18, 2010 5:23 PM I have found help with questions (by phone) to be on the whole quick and most satisfactory. - Jan 18, 2010 7:58 PM

Negative experiences Do not seem to be able to fix the speed of broadband, varies from 1.4mb to 15mb, never had 20mb for which I paid for ! - Jan 4, 2010 9:21 PM Any type of customer support is difficult. Jan 4, 2010 10:52 PM Could offer a better bundle price with mobile, landline and broadband etc. - Jan 5, 2010 12:52 PM The pricing seems to randomly go up and is not at all clear. - Jan 5, 2010 3:26 PM

Virgin Media Broadband packages

As the UK’s largest cable broadband provider Virgin Media (www.VirginMedia.com) currently delivers the fastest commercially available broadband in the UK, with speeds of up to 100Mb. It continually tops the list in Ofcom's broadband speed tests delivering broadband speeds at least 85-100% of those advertised.

It's no surprise that Virgin Media was highly commended in the Speed category of the Broadbandchoices.co.uk customer satisfaction awards 2011, and it also got good reviews for Quality and Reliability, and Speed of Activation, and was highly commended in the Overall Winners category.

Virgin Media is also the only UK provider to offer ‘quad play’, with customers able to create a unique bundle of broadband, TV, phone and mobile phone products.

To compare Virgin against ISPs in your area, run a postcode search with our Ofcom-accredited price comparison calculator. You could also check our guides to Virgin Media vs BT broadband and Virgin Media vs Sky.

Visit www.VirginMedia.com to build your own broadband bundle, or compare deals with our table. Our prices and package details are checked daily across a broad range of providers. Press GO to find out more.

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