Broadband Reviews

BT Broadband reviews

Read genuine BT Broadband reviews from BT customers. We trust their opinion will help you make the right decision when debating whether to get BT Broadband (www.BT.com).

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Overall rating (1,586 votes) 1,586 BT Broadband customers rated their ISP 3 out of 5 in our 2010 Broadband Customer Satisfaction Survey. Our survey is one you can trust, as our service is independent and approved by Ofcom. Click here for additional information.

Reliability Download speeds Value for money Customer service Installation speed Clarity of billing

BT Broadband reviews

Our journalists selected a representative sample of 8 BT Broadband customer reviews from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive comments Good quality and did deal to keep me as customer for 4th year as loyalty bonus. - Jan 18, 2010 1:26 PM The service is very good it is rearely down. I the last 2.5 years, i have lost connection only once. - Jan 18, 2010 3:49 PM Issues are always solved even if sometimes it takes a little while - also Freephone Number, very important. - Jan 18, 2010 5:18 PM Reliability. Very rarely have any interruptions to our broadband service. - Jan 18, 2010 8:36 PM

Negative comments I find the BT bill somewhat difficult to understand. - Jan 18, 2010 1:01 PM Tech support (India) is often difficult to understand, and the first line of tech support is not very knowledgable. - Jan 18, 2010 1:37 PM BILLS ARE CONFUSING,NOT CLEAR,ON HOW MUCH YOU PAY. - Jan 18, 2010 2:14 PM The speed is too slow. Since joining BT my IP profile started @ 2M then gradually crept up to 4M but has now dropped off to 2.5M. - Jan 18, 2010 2:26 PM

BT Broadband packages

BT (www.BT.com) is the oldest and best known telecoms company in the UK, and today provide broadband internet through their phone network. If you are interested in BT broadband, several options are available, from broadband-only to all-in-one broadband bundles. You could add BT Vision to your package for on-demand digital TV.

Information on all BT's packages can be found below, with further details available by clicking ‘Go’. Or visit www.BT.com to switch online in minutes.