Broadband News
Half of consumers are wasting money on the wrong broadband packages
Wednesday, 27 January 2010
By Garnet Roach garnet@consumerchoices.co.uk
More than 50% of broadband customers are paying over the odds for “unlimited” broadband packages that they do not need, according to new research.
A new study by Broadbandchoices.co.uk has revealed that “many consumers are not even scratching the surface of their download limit”, and could save money by downgrading to a capped package at a lower monthly charge.
Of the consumers with an “unlimited broadband” package, 53% downloaded less than 10GB a month, and nearly three quarters downloaded less than 20GB - far less than their package offers, “meaning that they are essentially paying for a service they don’t need”.
Michael Phillips, Broadbandchoices.co.uk product director, said: “When choosing a broadband package it is easy to become distracted by flash marketing and words like ‘unlimited’ or to be scared by the concept of download penalties.
“Our survey shows that the vast majority of broadband users spend less than two hours a week on each activity such as downloading music; watching video clips; or watching and downloading TV programmes and movies.
“Consumers who pay for a service they are not making full use of are in effect throwing money down the drain. Broadband customers should shop around for a deal to suit their usage needs using an Ofcom accredited price comparison site - those who do could save themselves £100 a year or more.”
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