Sky Broadband FAQ
Sky Broadband fair usage policy
Question: How does a fair usage policy affect my broadband use? Does Sky Broadband have a fair usage policy?
Answer: Most internet providers impose a fair use policy on their customers, but Sky Broadband (www.Sky.com) is a rare exception to the rule with its Unlimited package. The other exception is Virgin Media (www.VirginMedia.com), with its XXL package.
Sky Broadband deals
| Broadband Unlimited + Talk Freetime (Existing Sky Customers) | Unlimited + Talk Freetime | Broadband Unlimited + Talk Unlimited | Unlimited + Entertainment TV + Talk Unlimited | ||||
| Monthly charge | £7.50 6 months free Ends Soon | £10.00 6 months free + £25 M&S Voucher Ends Soon | £15.00 6 Months Free Broadband + Unlimited Calls + £25 M&S Voucher Ends Soon | £20.00 £25 voucher + Six Months Free Broadband Ends soon | |||
| Speed (up to) | 14Mb | 14Mb | 14Mb | 14Mb | |||
| Usage limit | Unlimited | Unlimited | Unlimited | Unlimited | |||
| Contract length | 12 months | 12 months | 12 months | 12 months | |||
Call Sky on 0844 241 1407 | Call Sky on 0844 241 1407 | Call Sky on 0844 241 1407 | Call Sky on 0844 241 1407 |
A fair usage policy is often used to curb the usage of people who download so much information on their computers that they slow down other people's internet connections. These users are often people who enjoy online gaming or who use file-sharing sites a lot, particularly at peak times (around 6pm to 9pm).
The fair usage policy is normally only called into action in extreme cases. If your internet provider wants to impose its policy on you, you will be given fair warning but, in theory, if your internet use is causing a problem, your provider has the right to cut you off.
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