Broadband Guide

Switch from an LLU broadband provider

Updated: Monday 14 May, 2012

By Anthony Hill

There is now legislation in place to make it easier for broadband customers to switch provider and take advantage of better deals...

But if you're with an "LLU" company, there could still be hurdles to overcome. So if you're unsure, read our guide to switching from an LLU broadband service provider.

What is LLU?

Local loop unbundling (LLU) is when a provider installs their own equipment in the local BT phone exchange, allowing them to provide a broadband service direct to the end user.

The hardware means customers can expect faster internet speeds, and Ofcom believes that LLU introduces more competition and innovation to the UK broadband market.

What is the switching process?

Most people wouldn't want to get stuck with a provider they can’t leave - even if they’re happy with the service, they still want the option of being able to switch once their contract runs out. Luckily, this can be very easily arranged with the help of a MAC code.

Migration Access Codes (MACs) allow customers to switch to a new provider without a break in their connection. The use of MAC codes also means that switching has become cheaper as new ISPs just switch the connection over to their service in the local exchange.

LLU MAC codes do exist and increasing numbers of ISPs are now accepting them. They are in a different format to the traditional codes so not all providers will use them. However, having an LLU MAC doesn’t mean you won’t suffer downtime when switching provider.

If you’re switching from LLU back to non-LLU ADSL, your new connection will use a completely different technology, so you will have to be manually returned to the BT network before your new connection can be set-up. There could be an extra charge for this.

Even if you want to switch from one LLU provider to another, you’ll still be restricted to those companies currently supplying broadband from your local exchange.

There is no migration process from LLU to cable (www.VirginMedia.com)

You also need to be aware that if your entire connection is switched over - that includes your line rental - then your telephone line will have to be reactivated by BT if you want to return to an ADSL provider.

BT now offers free installation if you take a broadband and calls package - or a triple play package including the digital TV service BT Vision.

But if you live in a new-build home with no line whatsoever, you might still have to pay up to around £130 depending on how much work needs to be done.

Video: Top tips when switching broadband provider

What if my chosen provider doesn’t accept LLU MAC codes?

The best way to find out if they’ll accept your LLU MAC is to ask them beforehand by giving them a call.

If they don’t, and you definitely want to go with that provider, then your only option will be to cancel and disconnect your LLU line, and then have a new connection set-up by your new ISP.

You will probably have to pay a connection fee for this and it may leave you without broadband for a short period.

Compare Broadband Packages and click on any deals you're interested in to see if they provide LLU. Check with individual providers to find out if they accept LLU MAC codes.

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