Broadband Guide

Broadbandchoices Awards 2011

O2 and BE have come out top of our 2011 Customer Satisfaction Survey.

Over 11,700 respondents replied to our our 2011 Customer Satisfaction Survey, rating broadband providers on their service from broadband speed to value for money.

All providers

Quality and reliability
Winner: BE
Highly commended: O2
Highly commended: Plusnet


Speed
Winner: BE
Highly commended: O2
Highly commended: Virgin Media


Clarity of pricing/billing
Winner: BE
Highly commended: O2
Highly commended: Plusnet


Customer service
Winner: O2
Highly commended: BE
Highly commended: Plusnet


Value for money
Winner: BE
Highly commended: O2
Highly commended: Plusnet


Speed of activation
Winner: BE
Highly commended: O2
Highly commended: Plusnet


Overall winner
Winner: BE
Highly commended: O2
Highly commended: Plusnet

Bundled providers

Quality and reliability
Winner: O2
Highly commended: Plusnet
Highly commended: Virgin Media


Speed
Winner: O2
Highly commended: Plusnet
Highly commended: Virgin Media


Clarity of pricing/billing
Winner: O2
Highly commended: Plusnet
Highly commended: Orange


Customer service
Winner: O2
Highly commended: Plusnet
Highly commended: BT broadband


Value for money
Winner: O2
Highly commended: Plusnet
Highly commended: TalkTalk


Speed of activation
Winner: O2
Highly commended: Virgin Media
Highly commended: Plusnet


Overall winner
Winner: O2
Highly commended: Plusnet
Highly commended: Virgin Media

And finally...

Thank you from Michael Phillips - Broadbandchoices.co.uk product director

Thanks to all the Broadbandchoices.co.uk customers who took part in our 2011 survey.

Consumers are becoming increasingly savvy when choosing their broadband provider and the majority of providers are stepping up to the plate to deliver.

Virgin Media received two awards for speed, backing up this year’s Ofcom findings that the provider offers the UK’s fastest service. Plusnet has given a major focus to customer services this year and, accordingly, received 11 awards including two for customer service.

Finally, it is good to see that BT, the UK’s largest broadband provider, is not taking its position for granted. BT is clearly working hard to provide high levels of customer service and has received an award for ‘Highly Commended Customer Service’.

Related article - Switching broadband provider.

Find cheap broadband at Broadbandchoices.co.uk.