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Post Office Broadband
The Post Office (www.PostOffice.co.uk) entered the broadband market in 2007, becoming the first provider to accept cash payments for its broadband service. Read the full Post Office Broadband review
Post Office Broadband packages
Compare Post Office deals
| Supplier | Speed (up to) | Usage limit | Contract length | Monthly charge | |
|---|---|---|---|---|---|
| Broadband Standard | 8.2Mb | 5GB | 12 months | £15.95 | |
| Broadband Extra | 8.2Mb | unlimited | 12 months | £20.95 | |
| Broadband Extra + Home Phone | 8.2Mb | unlimited | 12 months | £25.50 includes line rental |
About Post Office Broadband
The Post Office has a range of broadband packages that can be bundled with home phone calls and inclusive line rental.
Soon after launching, the Post Office took innovative steps to become the first broadband provider to allow customers to pay their bills in cash. Customers can pay for their broadband service over the counter at any one of the Post Office’s local branches, making fast internet accessible to vulnerable groups across the UK.Alan Cook, managing director of the Post Office, said: “Until now, some significant groups in society have missed out on all the internet has to offer purely because broadband is perceived as a complicated luxury.”
The Post Office Broadband service
The Post Office currently offers two standalone broadband packages, one with a 5GB monthly download allowance, the other with “unlimited broadband” downloads, subject to a fair usage policy.
Both packages come with speeds of up to 8Mb and can bundled with the Post Office’s home phone service - which comes with free evening and weekend calls to UK landlines as well as inclusive weekend calls to UK mobiles and 40 international destinations. Line rental is also included - so no need to pay BT.
Both packages are subject to a 12 month contract.
Post Office Broadband benefits
The Post Office’s broadband service offers a unique budgeting tool - it accepts over-the-counter cash payments, and anyone who doesn’t want, or can’t have, direct debits from their bank accounts, will find this a great way to get online.
All customers also get a free modem or wireless router, as well as five email addresses and 50MB of webspace, free security software and access to UK-based customer services.
Post Office Broadband awards & accreditations
- There are currently no published awards for the Post Office Broadband service.
Our expert’s verdict
Michael Phillips, BroadbandChoices.co.uk product director, said: “The Post Office attracts customers with its known and trusted brand, and a high quality of service. “It’s great for anyone who can’t afford to have their bills paid via direct debit, and being able to pay over the counter in branches has made broadband far more accessible for many people.“Its UK-based customer service is also a very attractive feature, and for the existing Post Office Home Phone customers, the broadband service will be an easy add-on.
"However, the Post Office doesn’t offer the cheapest packages - especially the standalone plans where line rental must be paid on top - and customers could easily find cheaper broadband and home phone bundles from ISPs like Plusnet Broadband (www.Plus.net) and TalkTalk Broadband (www.TalkTalk.co.uk)".
Comments
It works very well for me and was very easy to set up.
Having read all these awful reviews, I was a bit concerned.
Needlessly so, it seems.
The equipment all arrived ahead of time and the connection switched over last night. This morning I have a faster connection than my old ISP and so far, it has all been faultless.
Customer care have answered any calls quickly and the details for setting up my own router were obtained from the tech support line after a 5 minute wait.
If anything changes, I will post it here, but so far so good. - Jan 23 2010 11:14AM
Having read all these awful reviews, I was a bit concerned.
Needlessly so, it seems.
The equipment all arrived ahead of time and the connection switched over last night. This morning I have a faster connection than my old ISP and so far, it has all been faultless.
Customer care have answered any calls quickly and the details for setting up my own router were obtained from the tech support line after a 5 minute wait.
If anything changes, I will post it here, but so far so good. - Jan 23 2010 11:14AM
Signed up to this as it seemed a great package. Customer care is, however, appalling. My broadband has been arbitrarily cancelled as they tried to set it up before the line went live. I've now had over a week of expensive phone calls to a premium rate line and still no satisfaction.
Dreadful. - Jan 12 2010 10:19AM
Dreadful. - Jan 12 2010 10:19AM
I switched to PO. At home I've a WLAN with 2 APs, polices to manage access for my 5 kids etc. A real ISP provides ADSL/DNS config. Their kit can only have 1 SSID, no policies and no way of seeing the settings. Your WLAN at home and wireless peripherals will not work. I wish I could post their replies to questions as they are laughable in sad way. I explained that this isn't a bb connection but the sabotage of my WLAN. If they give the settings, I can put those in my Cisco, I can use the bb and everyone's happy. But they say they cannot do that. I said that therefore, as I am unable to use the Zyxel, I am unable to use the bb. They said I'd still have to pay using it or not. I asked if that was reasonable and they said that I could terminate but would have to pay the 12 months (250). I said that I had never used it and that was unfair, all I wanted was the bb, not the Zyxel. They said it was tough. These guys have no knowledge of networks are not a real ISP, customer service shocking! - Nov 4 2009 5:07PM
I trusted post office brand. So i signed up. When I signed first thing they did was get my address wrong! And my name! so i waited for 2 - 3 weeks for my router, that never came because it was sent to some one else. After that I have argued and complained, and I finally got everything sorted.
Didn’t have a problem with connection speed, it was all fine. After 9 months I went to Aberdeen, and our dear god! it went down the hill from there, my speed currently is 150kb! Sir, i assure you, your speed is 8.5mb/per second. Well no it isn’t i cant even load a freaking youtube.com. Can book a fault and get some one to take a look at this, well sir i cant, because it says here you are fine. So what do i do? Sir your internet should be fine! Well it isn’t what do I do? I have gone through 50 technical things i could have done wrong, i am afraid to think how much i have spent calling those idiots. DONT GO WITH POST OFFICE, THEY ARE TERRIBLE. that is the verdict. - Oct 6 2009 4:53PM
Didn’t have a problem with connection speed, it was all fine. After 9 months I went to Aberdeen, and our dear god! it went down the hill from there, my speed currently is 150kb! Sir, i assure you, your speed is 8.5mb/per second. Well no it isn’t i cant even load a freaking youtube.com. Can book a fault and get some one to take a look at this, well sir i cant, because it says here you are fine. So what do i do? Sir your internet should be fine! Well it isn’t what do I do? I have gone through 50 technical things i could have done wrong, i am afraid to think how much i have spent calling those idiots. DONT GO WITH POST OFFICE, THEY ARE TERRIBLE. that is the verdict. - Oct 6 2009 4:53PM
I was interested to read Ruth Hardy's experience.
A good friend of mine signed up to Post Office broadband and phone call package. After weeks of trying to get broadband to work (including an attempt by a Post Office helpdesk person controlling his PC remotely), my friend told them that he no longer wanted the service. When the bill arrived he paid the amount for the phone calls/line rental but refused to pay for the broadband service, based on the fact that he'd never had the "service". Last week he received a letter from a debt collection agency advising him to contact them to arrange payment.
My friend is 89 and is currently in hospital recovering from pneumonia. We haven't told him about the letter because we don't want to worry him. I am appalled by the behaviour of the Post Office. We sent a letter to Oftel several weeks ago explaining what had happened but we are still waiting for a response. Is there anyone else who I could contact to resolve this situation? - Sep 26 2009 11:42AM
A good friend of mine signed up to Post Office broadband and phone call package. After weeks of trying to get broadband to work (including an attempt by a Post Office helpdesk person controlling his PC remotely), my friend told them that he no longer wanted the service. When the bill arrived he paid the amount for the phone calls/line rental but refused to pay for the broadband service, based on the fact that he'd never had the "service". Last week he received a letter from a debt collection agency advising him to contact them to arrange payment.
My friend is 89 and is currently in hospital recovering from pneumonia. We haven't told him about the letter because we don't want to worry him. I am appalled by the behaviour of the Post Office. We sent a letter to Oftel several weeks ago explaining what had happened but we are still waiting for a response. Is there anyone else who I could contact to resolve this situation? - Sep 26 2009 11:42AM
It takes me so long to log on to Post Office Broadband each time that when I finally get on line, approx 20 to 35 minutes later, I have forgotten what I wanted to look up / do!! I would be so much better off with dial-up!
I also have other issues about Post Office service about which I have written several times, with absolutely no response. Part of the deal of joining Post Office Standard & Broadband was that my friend who had recommended P O to me and I would each get the grand sum of £10 for the 'delight' of using their service. Nothing doing. What a con! Would appreciate advice as to the way forward.
- Aug 26 2009 11:45AM
I also have other issues about Post Office service about which I have written several times, with absolutely no response. Part of the deal of joining Post Office Standard & Broadband was that my friend who had recommended P O to me and I would each get the grand sum of £10 for the 'delight' of using their service. Nothing doing. What a con! Would appreciate advice as to the way forward.
- Aug 26 2009 11:45AM
I have been placed in the hands of debt collection agency for an accumulated line rental bill from the Post Office, for a line and phone number that they were unable to supply, as, prior to my purchase of the property address, the line to the house had been severed outside. They advised me to go to BT, who gave me a new line and account. The Post Office have badgered me for a steadily-growing line rental that I do not have. I have repeatedly phoned them about this, but they do not seem to be able to stop their system from producing the bills, and I am appalled that they proceeded to debt collection level. Can you help/advise? - Aug 24 2009 5:22AM
i will never go with post office broudband again!!we moved house n we told the post office we was moving n didnt want them no more they are stil trying to bill us now we keep gettin letters frm our old adress sayin we owe all this money its not even been used!!and everytime we try and phone them we are left waiting ages and wen we finally get to speak to someone they say they cant do anything and they will put us through to someone else and again we are left waiting ages!we have also wrote to them but have herd nothing back!this is the worst comapny i have ever delt with! - Aug 20 2009 11:35AM
hello. I am interested in your broadband/phone package, but would appreciate a look at your home page. I like news items, entertainment & music etc. but would not like to see advertising for post office items. We have two other c omputers working off my own laptop, and would hope that this would be possible if I changed servers. - Aug 1 2009 10:35AM
Do not subscribe to Post Office Broadband!!!! Average speed on the up to 8mbps is 0.1mbps, better off with dial up. Technical support is a joke, the operators cant make a decision for themselves, just bury their heads in the sand and hope the problem will go away.
Customer services and compaints dept not much better, an absolute nightmare experience since subcribing. - Jul 16 2009 4:36PM
Customer services and compaints dept not much better, an absolute nightmare experience since subcribing. - Jul 16 2009 4:36PM