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Post Office Broadband
The Post Office (www.postoffice.co.uk) entered the broadband market in 2007 and soon became the first provider to accept cash payments for its broadband service. Customers can pay for their service in cash over the counter at any one of the Post Office’s 14,500 local branches, making fast internet accessible to vulnerable groups across the UK.
Alan Cook, managing director of the Post Office, said: “Until now, some significant groups in society have missed out on all the internet has to offer purely because broadband is perceived as a complicated luxury.”
Four packages are available, two that are bundled with the Post Office’s home phone service and two that come as standalone broadband packages.
The top package is the HomePhone with Broadband Extra, which costs £25.95 a month, and comes with up to 8Mb broadband with “unlimited” downloads (subject to a fair usage policy), free evening and weekend calls and inclusive line rental.
Customers also get a free wireless router and security software, including parental controls and access to UK-based customer services.
HomePhone with Broadband Standard costs £21.95 a month and comes with the same internet connection, but has a 5GB cap on downloads. Evening and weekend calls are inclusive, as is line rental, but customers get a free modem rather than a wireless router.
The two standalone packages are not very competitive though, with the Post Office Broadband Extra, which comes with an 8Mb connection and “unlimited” downloads costing £20.05 a month - with line rental on top. The "Standard" package costs £15.95 a month for an 8Mb connection and 5GB of downloads, and again line rental must be paid on top.
Is it the right supplier for me?
The Post Office is great for anyone who can’t afford to have bills taken from their account via direct debit, and being able to pay over the counter in branches has made broadband far more accessible for many people.
Its UK-based customer service is also a very attractive feature, and for the 400,000 Post Office HomePhone customers, the broadband service will be an easy add-on.
However, Post Office broadband isn’t very competitive - especially the standalone packages where line rental must be paid on top - and customers could easily find cheaper bundles and broadband.
However, the Post Office’s aim is to attract customers with its known and trusted brand, and a high quality of service.
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