BT is the UK’s biggest broadband provider, with more than 6 million customers. Compare BT broadband packages and prices for broadband-only, broadband and home phone and BT TV
BT broadband in the broadbandchoices.co.uk Customer Satisfaction Awards 2013
BT broadband 16Mb network upgrade
BT continues to invest in its broadband infrastructure. By 2013, 90% of households in the UK will be able to access BT's ADSL2+ - or double-speed copper wire - network by next year, delivering download speeds of up to 16Mb.
BT's broadband packages come with two different download limits - 10GB or unlimited broadband, and unlike many providers, this is truly unlimited and not subject to throttling or traffic management.
BT has developed a broadband checker tool so you can see what speeds BT offers in your area before you sign up for a package. Visit www.BT.com and enter your postcode or phone number to see the results of a test of BT broadband connection speeds near you.
BT broadband and phone deals
Monthly cost: £6.50
(for 12 months)1st year cost: £84.95
Monthly cost: £16.00
(free for 6 months)1st year cost: £102.95
Monthly cost: £21.00
(free for 6 months)1st year cost: £132.95
Monthly cost: £17.00 1st year cost: £210.95
|speed up to 16 Mb||speed up to 16 Mb||speed up to 16 Mb||speed up to 16 Mb|
|Weekend calls inc.||Weekend calls inc.||Weekend calls inc.||Day, eve & wknd calls inc.|
BT Infinity 38Mb connection
The 38Mb package comes with upload speeds of up to 9.5Mb and a 40GB usage allowance.
BT's fibre network is already available to over 40% of UK households. BT aims to make fibre broadband available to two-thirds of the UK by the end of 2014.
BT Infinity 76Mb upgrade
In 2012 BT doubled the download speed of its up to 38Mb fibre broadband to up to 76Mb. This means BT customers, and customers of other broadband providers that use BT's network, will have a choice of superfast speeds.
BT's up to 76Mb package also offers up to 19Mb upload speeds and comes with an unlimited usage allowance.
BT Infinity 100Mb broadband
BT also offers an ultrafast service using fibre-to-the-premises (FTTP) technology which provides download speeds of up to 100Mb and speeds up to 15Mb upload speeds. BT's 100Mb package also comes with an unlimited usage allowance subject to BT's fair usage policy.
From £5 per month existing customers can add BT's TV service YouView to their broadband package. On top of that you can pay for unlimited access to on-demand TV and movies, including BT Film, BT Kids and BT Music.
BT Sports - BT Sports 1, BT Sports 2 and ESPN - is included with BT TV packages at no extra charge for BT broadband customers, or for a fee for non-BT broadband customers. You can also subscribe to Sky Sports 1 and 2 as an extra as long as you live in an area where BT Infinity is availiable, which you can find out by visiting www.BT.com.
BT customers can also add Sky Movies to their TV package. BT Infinity customers can access Sky Movies on demand plus 11 live channels. BT Broadband customers can access Sky Movies on demand, but will not be able to access the live channels.
BT broadband benefits
As well as its standard broadband service and free BT Home Hub wireless router, BT also offers an extensive range of added extras, including mobile broadband, free wireless broadband minutes, free internet security, online backup and storage and access to the BT Fon network of wireless hotspots.
Customers who originally signed to BT's up to 8Mb connection can upgrade to BT's ADSL2+ network at no extra cost by signing a new contract with the ISP, providing their local exchange has been upgraded to offer the new speeds.
BT's latest TV updates - the addition of BT Sport and the option to add Sky Movies to your package - means BT is giving Sky and Virgin Media a bit of competition in the TV and triple-play (broadband, phone and TV) market.
For helpful advice about BT broadband you can get reviews and feedback from existing customers on our BT Broadband review page.
BT broadband offers
See our guide for all of the latest BT offers.
BT broadband awards and accreditations
- broadbandchoices.co.uk Customer Satisfaction Awards 2013 - Quality of Router and Wi-Fi hotspots winner; highly commended for Online Security Features, Quality and Reliability and Speed of Activation
- broadbandchoices.co.uk Customer Satisfaction Awards 2012 - Additional Customer Benefits, Online Security Features and Quality of Router winner; highly commended for Customer Service and Overall Satisfaction
- broadbandchoices.co.uk Customer Satisfaction Awards 2011 - Customer Cervice winner
- broadbandchoices.co.uk Customer Satisfaction Awards 2010 - Highly commended for Customer Service/Technical Support, Quality and Reliability, Speed and Speed of Service Activation
Our expert's verdict
Michael Phillips, broadbandchoices managing director, said: "BT (www.BT.com) is never going to be the cheapest broadband provider, but it does offer a host of free extras that add to its value and make it a good family ISP. The BT Sport platform is also a market changer - offering free sports channels, including a number of Premier League matches, to BT broadband customers.
"However, BT is not a good choice for anyone looking to do a lot of peer-to-peer downloading as it does block certain ports which could restrict your access."