BT Infinity Broadband

Why choose BT Infinity

  • Includes online BT Sport channels for free
  • Up to 5x faster than the UK average
  • Do more online without slowing down
  • Free Wi-Fi from over 5 million UK hotspots

Online exclusive: BT Infinity 1

Freea month for 6 months*then £15 per month thereafter, plus £16.99 a month line rental

£50 Sainsbury's Giftcard
  • £50 Sainsbury's gift card
  • BT Sport included
  • Up to 38Mb download speed

To Infinity and beyond!

Whatever you do online, from simple web surfing to streaming video, fibre optic broadband can make it as fast and smooth as a greased up cheetah.

BT Infinity is no exception, offering better speeds and more reliability than standard BT broadband. That makes it perfect for families and houseshares full of people who are online at the same time, and ideal for streaming video, playing games online, downloading music and more.

Read on, and we’ll take you through the ins and outs of BT Infinity, including what you can get, how to find out if you can get it, and what’s good and bad about it.

What fibre optic broadband packages can I get from BT?

BT Infinity packages range from a simple, low-cost option with set monthly usage - perfect for individuals - to faster, unlimited options.

Every package comes with the BT Home Hub 5 router, which has been specifically designed for use with fibre optic broadband. It’s a smart router, which means it automatically scans for Wi-Fi interference and compensates accordingly.

If you want TV too, you can get any of the following packages with BT TV. BT TV comes with a YouView box, which lets you pause, rewind and record Freeview TV, as well as access a big library of catch-up TV and on-demand movies and shows.

Here’s what you can get:

  • BT Infinity 1 - download speeds of up to 38Mb, 20GB of usage a month, 5GB of online storage, free BT Sport via online, and smartphone app. Good for individuals and light users. (18 month contract)
  • Unlimited BT Infinity 1 + Weekend Calls - download speeds of up to 38Mb, unlimited usage with no traffic management and BT NetProtect Plus security software. Also, free BT Sport - watch online and via smartphone app. Good for families, gamers and people who stream a lot of music, movies and TV. (18 month contract)
  • Unlimited BT Infinity 2 + Weekend Calls - download speeds of up to 76Mb, totally unlimited usage, 50GB of online storage and BT NetProtect Plus security software. BT Sport included - watch online and via smartphone app. Perfect for large families and shared houses with lots of web-connected gadgets. Even better for online movies, TV, music and games. (18 month contract)
  • BT Infinity + Weekend calls - download speeds of up to 38Mb, 20GB monthly usage, 5GB online storage, free BT Sport - watch online via PC and smartphone app. (12 month contract)

Can I get BT Infinity?

More than three-quarters of homes and the businesses in the UK can now get BT Infinity, so there’s a decent chance you can get it. Having said that, it still leaves big parts of the country are sans fibre - a disappointing state of affairs if you live in one of those areas.

The government has stumped up a big wad of cash to address this - it’s hoping to get fibre optic broadband to 95% of the population by 2017. BT’s heavily involved, as you’d expect, so if you can’t get BT Infinity now, there’s a good chance you’ll get it in the not-too-distant future.

To see if BT Infinity is available in your area, use our postcode checker.

What’s good about BT Infinity?

  • Much faster than standard broadband
  • More reliable than standard broadband too
  • Perfect for families and shared houses - extra speed means more people can be online at the same time
  • Stream movies and TV shows smoothly and in high-definition
  • Download music, films and TV shows in seconds
  • Perfect for gamers - smoother multiplayer gaming with less lag, download games and updates quickly
  • Truly unlimited usage on some packages - BT won’t slow your speeds, even at peak times
  • Enhances BT TV, providing fast and reliable access to web-based channels, on-demand movies and shows and catch-up TV
  • BT Sport comes free with all packages - it’s available online and via smartphone app, and on the telly if you add BT TV to your package
  • Includes BT Home Hub 5 ‘smart’ router, which automatically scans for interference to the Wi-Fi signal and automatically adjusts to compensate
  • Special offers often available that can reduce the monthly cost - compare deals to find them

What’s bad about BT Infinity?

  • More expensive than standard broadband
  • Not available everywhere
  • Not the fastest widely-available fibre optic broadband in the UK - that accolade goes to Virgin Media
  • BT TV has fewer channels than some of BT’s rivals
  • Only 20GB download allowance a month on cheaper packages - not suitable for anyone who watches a lot of video online, regularly downloads large files and so on

Customer reviews

For the most part, BT Infinity performed well in our Customer Satisfaction Awards. Customers gave it the thumbs up for quality and reliability, and were positive about the router, activation speed, security and clarity of billing.

They were less enthused about the value for money and speed of BT Infinity.

You can find out more about what real-life BT customers think of the provider on our reviews page.

See BT reviews

Switching to BT

  1. - 1 -Compare

    Compare the BT Infinity deals that are available to you

  2. - 2 -Choose

    Select a package which meets your requirements

  3. - 3 -Sign up

    Sign up to BT Infinity!


Check BT Infinity deals in your area now

Frequently Asked Questions

  1. How fast is BT Infinity?
    BT Infinity offers download speeds of up to 76Mb, which is over five times faster than the UK average. However, the advertised speeds are based on what 10% of the people with that package get and there’s no guarantee you’ll get that that speed as a lot of things can affect it. However, fibre broadband like BT Infinity generally provides speeds much closer to those advertised than regular broadband. You’re don’t have to take your chances either - BT will give you an estimate of the maximum speeds you’ll get when you start your order.
  2. Can I get BT Infinity?
    It’s now available to over two-thirds of the UK, so there’s a good chance you can. The easiest way to find out is simply to stick your postcode into our fibre broadband comparison calculator. If you can’t get it yet, you could soon, as fibre broadband should be available to 95% of the country by 2017.
  3. What BT Infinity package should I get?
    The simplest way to work it out is to ask yourself what you want to use it for, how many people will be using it, whether you want BT TV too and what you can afford. Then bung your postcode into our comparison calculator, refine the results by usage, speed, channels and price, and Bob’s your uncle.
  4. Why do I have to pay line rental to get BT Infinity?
    Although BT Infinity is fibre optic broadband, is still connects you to the internet using a landline, so you need one even if you never use it for calls. All BT Infinity packages include weekend calls to UK landlines, so you can make use of it without having to pay anything extra at least.
  5. Can I keep my email address if I switch to BT Infinity?
    If you’ve currently got BT broadband and have a BT Mail email address, yes. If you’re with another provider, probably not. Ask and, if it’s a no, move your contacts and important emails to a specialist email service like Gmail or Outlook.com - formerly Hotmail - before you switch.
  6. Do I get BT Sport with BT Infinity?
    You get all three BT Sport channels - BT Sport 1, BT Sport 2 and ESPN - free online at sport.bt.com and on your mobile through the BT Sport app with all BT Infinity packages. Add BT TV to your package and you get them free on TV as well, and in HD for an extra £3 a month.