Post Office broadband

ByAnthony Hill
Post Office broadband

The Post Office first launched its home broadband service back in 2007, becoming the first provider to accept cash payments from customers...

About Post Office Broadband

There are two broadband options available from the Post Office- Broadband Standard and Broadband Extra - and each can be bundled with home phone calls and inclusive line rental.

Soon after launching, the Post Office took innovative steps to become the first broadband provider to allow customers to pay their bills in cash. Customers can pay for their broadband service over the counter at any Post Office branch.

Alan Cook, managing director of the Post Office, commented: "Until recently, some significant groups in society have missed out on all the internet has to offer purely because broadband is perceived as a complicated luxury."

The Post Office broadband service

The Post Office currently offers two standalone broadband packages, one with a 5GB monthly download allowance and the other with '' usage, subject to the Post Office's fair usage policy.

Either option can bundled with Post Office home phone, which comes with free evening and weekend calls to UK landlines, as well as inclusive weekend calls to UK mobiles and 40 international destinations. Line rental is also included - so there's no need to pay for a BT phone line.

Post Office broadband packages are subject to a 12-month contract.

Post Office broadband benefits

The Post Office broadband service offers a unique budgeting tool - it accepts over-the-counter cash payments, so anyone who doesn't want, or can't have, direct debits from their bank account, will find this a great way to get online easily.

All customers also get a free modem or wireless router, as well as five email addresses and 50MB of webspace, free security software and access to UK-based customer services.

Our broadband expert's verdict

Michael Phillips, managing director of BroadbandChoices, said: "The Post Office attracts customers with its well-known and trusted brand, and a high quality of service.

"It's great for anyone who can't afford to have their bills paid via direct debit, and being able to pay over the counter in branches has made broadband accessible for many more people.

"The Post Office's UK-based customer service is also a very attractive selling point, and for existing Post Office home phone customers, the broadband service is an easy add-on.

"However, the Post Office doesn't offer the cheapest packages - especially the standalone plans where line rental is paid on top - and customers will easily find cheaper broadband and phone bundles from the likes of Plusnet ( and TalkTalk (

"It all depends on the kind of service you're looking to receive. The Post Office has its own personal strengths, the same as any other broadband provider."

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