The Post Office’s HomePhone packages combine line rental and competitively-priced call plans, some of which include free weekend calls to mobiles and some overseas numbers.
In this guide:
About the Post Office
It has diversified enormously since the days of stamps and parcel deliveries - these days the range of services offered by the Post Office also include home phone and broadband packages.
There are three HomePhone plans for customers to choose from:
- HomePhone - the Post Office's basic calls package. You only pay for line rental, weekend calls to local and national UK landlines are included in the price.
- HomePhone with Evening & Weekend calls - costs a little more but includes calls to: local and national UK landlines in the evenings and at weekends, as well as calls to UK mobiles at weekends and to landlines in our top 40 countries at weekends.
- HomePhone with the Anytime Option - this is the most expensive calls package but includes: all of your calls to local and national UK landlines at any time, as well as calls to UK mobiles and landlines in 40 international countries during the weekend.
Line rental from the Post Office is one of the best value on the market, coming in significantly cheaper than BT.
Loved Ones - with a Post Office HomePhone package you can set up to 10 telephone numbers as Loved Ones. These can include any of the numbers you dial most regularly (UK geographic numbers, mobile numbers, international numbers or local/national rate numbers starting 0845 or 0870) and will get you a 10% discount on any calls made to your selected numbers. You can change your Loved Ones via your online account.
Names for Numbers - this is an optional feature which allows you to replace a person's telephone number on your bill, with their name. It makes your bill much easier to understand and is particularly useful when it comes to planning your Loved Ones list. You can set up your Names for Numbers via your online account.
In additional to these features, all Post Office HomePhone packages also include the following as opt-ins: voicemail, caller display and call barring.
For an additional monthly fee per item you can also add a range of other features including: call divert, three on a call and call waiting.
The availability of a UK-based calls centre is also likely to be appealing to some customers.
The Post Office aims to have new customers up and running with its home phone service between 5-14 days after they sign up. If you are having a new phone line installed, it may take a little longer but the Post Office will be able to let you know in advance. During this time there will be no break in your existing service and you should be able to transfer your existing phone number across.
Unlike many home phone providers you can make payments into your Post Office HomePhone account in a number of ways including: bank transfer, in cash at the Post Office, by credit card, debit card, direct debit or by Budget Payment Card.
It is easy to change your payment method via the Customer Care Line, calls to which are free when made from an active Post Office Homophone line.
Alternatively you can manage your account via your Post Office Online Account.
Post Office Broadband
Bundling your home phone and broadband services is often a great way to save money. The Post Office also offers a choice of two broadband packages which you can bundle with your calls package. These come with either a 10GB data allowance or unlimited usage - subject to a fair usage policy.