Sky (www.sky.com) as we know it today was formed back in 1990 as a satellite TV provider and is now the most popular subscription TV provider in the UK with over 10 million customers - double that of its nearest rival.
In between, it pretty much made sports TV what it is today as - well as playing a part in the formation of the Premier League - with Sky Sports, while Sky Movies became the place to see the biggest films on TV first.
In 2005, Sky began doing broadband too, which allowed it to start offering catch-up and on-demand films and TV, and it’s continued to innovate, helping to blaze a trail for the likes of digital recording, HD, 3D and online television.
What does Sky do?
Sky TV is undoubtedly Sky’s signature product - it’s the biggest subscription TV service in the country, it has just about everything anyone could want to watch - especially when it comes to films and sports, it incorporates just about every feature you could want (recording, catch-up, on-demand, HD, 3D, online, on your phone) and is so ubiquitous even your dad knows a Sky dish when he sees one.
While Sky may not be as well known for broadband as it is TV, it’s the second most popular broadband provider in the UK. Sky Broadband comes in three flavours - Sky Broadband Lite, which you can get free with Sky TV, Sky Broadband Unlimited, which, perhaps unsurprisingly, is unlimited broadband, and Sky Broadband Connect, which you can get if you live outside Sky's network area.
If Sky Broadband don’t got enough pep for your online action, you can go fibre optic with Sky Fibre, which comes in three flavours - Sky Fibre for a basic boost, Sky Fibre Unlimited for a boost you can make the most of and Sky Fibre Unlimited Pro for a double boost you can make the most of.
This is Sky’s home phone service. Sky Talk Weekends, which gives you inclusive calls to UK landlines on Saturdays and Sundays comes with all Sky Broadband and Sky Fibre packages. You can upgrade to Sky Talk Anytime UK, which means you can use those inclusive calls whenever, or Sky Talk Anytime International, which includes calls to 50 international destinations too.
What’s good about Sky?
- Sky Sports has exclusive rights to more big matches and sports events than anyone else
- Sky Movies gets all the big films before other TV channels and online subscription services
- Sky TV is available almost everywhere
- You can also get just about any and every channel available in the UK on it
- Sky Broadband is widely available
- You can get free broadband with Sky TV in the shape of Sky Broadband Lite
- Sky line rental is generally among the cheapest charged by big providers in the UK
What’s bad about Sky?
- Sky TV is expensive - if you want sports you can’t get anywhere else, big films before you can watch them anywhere else and hundreds of channels, it’ll cost you
- If you want Sky TV, you’ll have to have a satellite dish put on your home - there’s no other way of getting it
- You need an engineer to install Sky TV for you - you can’t do it yourself
- Sky Broadband has had problems with overcapacity in the past
- Sky Fibre isn’t as widely available as fibre optic broadband from other providers
When it comes to overall customer satisfaction, which is based on the latest results of our Customer Satisfaction Survey, Sky scores four stars out of five. It scored well for the clarity of its pricing and billing, quality and reliability, online security features, quality of router, service activation and value for money, but not for speed.
Sky customers have told us that, while it provides good customer service and they rarely have problems, it’s expensive.