TalkTalk broadband

ByKelvin Goodson
TalkTalk logo

TalkTalk is one of the UK's cheapest broadband providers, and the option to add superfast fibre optic broadband, calls, TV and a range of 'boosts' to your package make it a flexible option too.

In this guide:

Who are TalkTalk?

Video: Why choose TalkTalk?

TalkTalk broadband

TalkTalk TV

Benefits of TalkTalk

Contact TalkTalk

TalkTalk awards

TalkTalk broadband reviews

Our opinion of TalkTalk

Who are TalkTalk?

TalkTalk offers some of the best prices for home broadband, line rental and phone packages on the market. 

Operating its own  (LLU) network, TalkTalk is able to offer some of the cheapest broadband around. It also utilises BT Infinity's fibre network to offer up to 38Mb and up to 76Mb connections to customers on its Essentials package.

TalkTalk also offers a TV subscription via YouView making them one of the UK's few triple play providers offering broadband, phone AND TV packages.

Video: Why choose TalkTalk?

TalkTalk broadband

Over the past few years, TalkTalk has been widely criticised for its weak customer service, but has since invested millions to improve its reputation. Research by regulator Ofcom has shown big improvements in customer feedback.

Despite no longer offering its revolutionary 'free' broadband package, TalkTalk is still among the UK's cheapest providers, offering a simple broadband option which can be combined with a choice of TV packages.

TalkTalk SimplyBroadband (www.TalkTalk.co.uk) - offers totally "unlimited" broadband with speeds of up to 16Mb. No calls are included in the package so customers only pay for the calls they use. Simply Broadband includes free HomeSafe and a free router. Customers can choose to add a fibre boost to their package if they want faster speeds.

With TalkTalk's unlimited download allowance you can access all the TV, music, movies and games you want to, without the worry of exceeding a limit. 

TalkTalk also offers two fibre packages: Fibre Medium, an up to 38Mb connection, and Fibre Large, up to 76Mb. As TalkTalk use the BT Infinity network its fibre packages are not yet available nationwide - BT Openreach is continually expanding the coverage of its Infinity network so if it isn't already available, it may be soon. 

Broadband and phone deals

TalkTalk
TalkTalk
TalkTalk
SimplyBroadband Fibre Medium with SimplyBroadband Fibre Large with SimplyBroadband
Monthly cost £1.75 (for 6 months) 1st year cost: £36.50 Monthly cost £6.75 (for 6 months) 1st year cost: £116.50 Monthly cost £18.50 1st year cost: £242.00
Up To 16 Mb Up To 38 Mb Up To 76 Mb
Pay as you go Pay as you go Pay as you go
Go
Call TalkTalk on 0808 252 0069
Go
Call TalkTalk on 0800 049 7843
Go
Call TalkTalk on 0800 049 7843

TalkTalk TV

You can choose from two TV options to combine with your broadband package if you are looking to combine your services with a single provider. Both are via the YouView platform and come with a free YouView TV box:

TalkTalk Essentials TV

Essentials TV offers 7-day catch up, the option to pause and rewind up to 30 minutes of live TV, and inclusive evening and weekend calls.

TalkTalk Plus TV

Plus TV offers 7-day catch up, the option to pause, rewind and record TV, and inclusive anytime calls.

TalkTalk's TV boosts mean you can pay an additional monthly fee to add a variety of extra channels depending on the 'boost' you pick, including the Kids boost, Sky Sports and Sky Movies boosts, and an entertainment boost.

You can will also get unlimited access to a wealth of movies, shows and box sets - some of the best US and UK shows via TalkTalk Box Office, Now TV, Sky Store and Sky Movies. 

Benefits of TalkTalk

For lots of customers, the main appeal of TalkTalk (www.TalkTalk.co.uk) value for money, as its SimplyBroadband package is one of the cheapest on the market.

However, TalkTalk's range of boosts are also an attraction. TalkTalk's boost cost a few pounds extra each month and let you customise your package with useful features such as international calls or mobile minutes. TalkTalk "Boosts" can be added to your SimplyBroadband package from £2 a month, on a month-by-month basis - so you only have to pay when you actually need them.

Something else that helps TalkTalk stand out from its rivals is the HomeSafe range of security products included free of charge with all TalkTalk broadband packages. At present, it makes TalkTalk the only major UK provider offering 'network level' filtering that blocks adult content across all devices that use the home broadband connection - mobiles, tablets and consoles etc.

In addition, if you're a TalkTalk home phone customer, you can use the HomeSafe section of TalkTalk's website to report any scammers or cold callers. The provider will then investigate and, if possible, block the caller's number - not just for you, but for every TalkTalk customer.

Contact TalkTalk

If you want to, er, talk to TalkTalk, there're a few different ways you can get in touch.

TalkTalk's sales number

If you want to sign up to a TalkTalk package you can call them free on 0800 049 7843.

TalkTalk's customer services number

If you're already a TalkTalk customer and need to contact them about your account, billing or moving house, you can get them 24 hours a day, 365 days a year on 0870 444 1820, which is free to call from a TalkTalk landline.

If you're calling on a mobile phone, use the mobile-friendly number instead - 0203 441 5550.

TalkTalk's technical support number

If you need technical help with your TalkTalk broadband, phone or TV, call TalkTalk on 0870 444 1820. Again, you can get TalkTalk on this number 24 hours a day, 365 days a year and it's free to call from a TalkTalk landline.

If you're calling from a mobile, call 0203 441 5550, which is especially for mobile phones, instead.

TalkTalk's new line installation number

If you want to get a TalkTalk phone line installed, call 0870 087 5703.

TalkTalk's email address

TalkTalk doesn't have an email address for customers to get in touch, but you can email them through the 'contact us' section on TalkTalk.co.uk.

TalkTalk's address

You can write to TalkTalk at the following address:

TalkTalk Correspondence Department 
PO Box 360 
Southampton 
SO30 2LY 

Include your full name, TalkTalk phone number and one of the following:

  • Third and sixth characters of your TalkTalk account password
  • Answer to your TalkTalk personal security question
  • Last four digits of the number of the bank account or card you use to pay TalkTalk
  • Your TalkTalk account number

TalkTalk awards

  • broadbandchoices.co.uk Customer Satisfaction Awards 2013 - Highly commended for Value for Money
  • broadbandchoices.co.uk Customer Satisfaction Awards 2011 - Value for Money winner
  • broadbandchoices.co.uk Customer Satisfaction Awards 2010 - Clarity of Pricing and Billing and Value for Money winner; highly commended for Overall Customer Satisfaction

TalkTalk broadband reviews

See what our customers have to say about TalkTalk's broadband service on our TalkTalk reviews page

Our opinion of TalkTalk

Michael Phillips, managing director of broadbandchoices.co.uk, said: "TalkTalk is a great choice for anyone who needs broadband and home phone on a budget, as it represents very good value for money. The Essentials package is perfect for families who need to keep an eye on their finances.

"TalkTalk's low call costs also make it a good option for heavy home phone users who will be able to make big savings compared to some of its rivals, and its 'Boosts' make it a flexible choice for broadband and home phone users too."

Click here for more on TalkTalk TV

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