Read genuine BT Broadband reviews from BT customers. We trust their opinion will help you make the right decision when debating whether to get BT Broadband.
What their customers say
Our journalists selected a representative sample of BT Broadband customer reviews from our 2012 Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.
BT Broadband packages
BT (www.BT.com) is the oldest and best known telecoms company in the UK. BT delivers broadband through its phone and fibre networks, and has the largest coverage - 99% of the population are able to get a broadband connection via BT.
BT offers broadband speeds of up to 16Mb on its ADSL network, and up to 38Mb, 76Mb and 100Mb via BT Infinity, its fibre optic broadband network.
If you are interested in BT broadband, several options are available, covering broadband, home phone and calls packages, and digital TV in the form of BT Vision.
Customer quotes taken from our 2013 survey
"The router supplied can be programmed to switch off during the night, thus saving power. A neat trick."
"The quality of the router is generally good."
"It has never gone off."
"You can't beat BT!"
"BT have been pretty good to me as a loyal customer. Each time I've upgraded, they've offered me a very good deal"
"Although it is expensive, it has never broken down and the security provided is excellent, so until other providers can match that I will stay with BT"
"I receive excellent service from BT."
"I have always dealt with BT and have never had a problem - they are the best."