EE Broadband reviews

Read genuine EE Broadband reviews from EE customers. We trust these will help you make an informed decision when choosing your next broadband provider.

What their customers say

Our journalists selected a representative sample of EE Broadband
customer reviews from our Customer Satisfaction Survey 2012. Their
reviews are shown as-is and are not edited. Both good and bad, we
trust they will help you make an informed decision. Check out a
sample of the reviews below.

EE Broadband deals

All of EE's broadband packages come with speeds of up to 14Mb
and "unlimited broadband" downloads, subject to a fair usage
policy. And if you are already on an Orange mobile phone contract,
you'll be able to get a £5 monthly discount on your home
broadband.

All EE broadband customers get free McAfee Family Protection
software with parental controls. And, just like EE mobile phone
customers, the provider's broadband users can also take advantage
of EE Wednesdays - which offers two for one cinema tickets, as well
as a free film from iTunes every Thursday.

For more information visit www.EE.co.uk.

2012 Overall 3 stars

(409 customer votes)

2012 quality and reliability 3 stars

2012 speed 2.5 stars

2012 customer service/ technical support 3 stars

2012 service was activated 3.5 stars

2012 value for money 3.5 stars

2012 clarity of pricing and billing 3.5 stars

2012 quality of router provided 3.5 stars

2012 additional customer benefits 3 stars

2012 online security features 3.5 stars

Customer quotes taken from our 2013 survey

"Generally good, but customer service access and service could improve a bit. "

"I think that i am capped at 2mb download speed but the most that i can get is about 1mb if i am lucky,i am not a million miles from the exchange."

"Promised speeds of 20mg, receive speed of 7mg. DIfficulty logging on to their own website. Very unreliable. Fed up as now tied in to contract."

"They provide excellent help and service. "

"Very good service all round. "

"I would place my overall satisfaction as "satisfied". They occasionally get a bit rough around the edges on technical support. I would like higher speeds but can't complain at present. "

"Very unhappy that our internet speed has been reduced since joining. "

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