O2 Broadband reviews

Read genuine O2 Broadband reviews from O2 customers. We trust these will help you make an informed decision when choosing your next broadband provider.

What their customers say

Our journalists selected a representative sample of O2
Broadband customer reviews from our 2012 Customer Satisfaction
Survey. Both good and bad, their reviews are shown as-is and are
not edited. Check out the comments below.

O2 Broadband packages

In 2006, O2 (www.O2.co.uk) launched a range of broadband products available to everyone, with additional discounts for O2 mobile phone and iPhone customers. O2 was voted 'Best

Overall Provider' (Bundled Providers) in our 2011 Broadband
Provider awards, sweeping the board in all six customer
satisfaction categories including: quality and reliability, value
for money and the quality of its customer service.

O2 is one of the few providers to offer truly unlimited
broadband (The Works and The All Rounder packages) so you can
download without fear of excess charges or throttling of your
bandwidth. And if you are already an O2 customer, your broadband
will be £5 cheaper than for non-customers.

Visit www.O2.co.uk; to switch online within minutes.

O2 Customer Satisfaction Rating (from 277 ratings)

Our provider star ratings are sourced directly from our Broadband Customer Satisfaction Awards. Customers were asked to grade their broadband provider on a scale from 'very satisfied' to 'not at all satisfied' across six criteria.

These criteria were reliability, download times, value for money, customer service, activation speed - how quickly their service was activated after they subscribed - and clarity of billing. A broadband provider's overall rating is taken as an average of these six ratings.

For each provider, our journalists selected a representative sample of customer reviews. Their reviews are shown as-is and are not edited, whether good and bad. We trust they will provide you with a balanced take on each provider.

3.5 Stars 3.5 stars out of 5

User reviews for O2 from the broadbandchoices.co.uk Customer Satisfaction Survey carried out in June 2012

Score breakdown

4 Stars

Quality and Reliability

Quality and Reliability refers to how good customers feel the broadband provider is overall and how consistent they found the service they received.

3 Stars

Speed

The Speed category indicates how fast customers feel the service they have received from the provider has been compared to the advertised 'up to' speeds.

4 Stars

Customer service/technical support

This gives an indication of the provider's availability to customers and its interaction with them, as well as its ability to solve technical issues.

4 Stars

Service was activated

Customer rating of how smooth the process of getting their service activated was - whether it was done within the time specified and so on.

3.5 Stars

Value for money?

Measures whether customers believe the overall service they receive from the broadband provider - from speed to technical support - is worth what they pay.

4 Stars

Clarity of pricing and billing

This denotes how clear the provider makes it to customers how much they are paying, what they are paying for and what their bill shows.

3.5 Stars

Quality of router provided

Quality of router shows how customers rate the router the provider offers in terms of looks, build quality, features, ease of use and wireless.

3 Stars

Additional customer benefits

Customer ratings of any additional benefits the broadband provider offers, such as Wi-Fi hotspot access, online security, static IP addresses or webspace.

3.5 Stars

Online security features

This is how customers have rated the security the provider offers in terms of effectiveness, how easy it is to set up and so on.

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