Plusnet broadband review

Plusnet BroadbandThe following Plusnet review is based on results from our Customer Satisfaction Survey. The stars represent average ratings from actual Plusnet customers - so you know it's information you can trust...

How good is Plusnet broadband?

Overall customer satisfaction (from 156 ratings) Close

Our provider star ratings are sourced directly from our Broadband Customer Satisfaction Awards. Customers were asked to grade their broadband provider on a scale from 'very satisfied' to 'not at all satisfied' across six criteria.

These criteria were reliability, download times, value for money, customer service, activation speed - how quickly their service was activated after they subscribed - and clarity of billing. A broadband provider's overall rating is taken as an average of these six ratings.

For each provider, our journalists selected a representative sample of customer reviews. Their reviews are shown as-is and are not edited, whether good and bad. We trust they will provide you with a balanced take on each provider.

5 stars out of 5 5 stars out of 5

User reviews for Plusnet Broadband from an independent Customer Satisfaction Survey carried out in June 2013

Score breakdown

  • 5 stars out of 5
    Quality and reliability

    Quality and Reliability refers to how good customers feel the broadband provider is overall and how consistent they found the service they received.

  • 4.5 stars out of 5

    The Speed category indicates how fast customers feel the service they have received from the provider has been compared to the advertised 'up to' speeds.

  • 5 stars out of 5
    Customer service/technical support

    This gives an indication of the provider's availability to customers and its interaction with them, as well as its ability to solve technical issues.

  • 5 stars out of 5
    Service activation

    Customer rating of how smooth the process of getting their service activated was - whether it was done within the time specified and so on.

  • 5 stars out of 5
    Value for money

    Measures whether customers believe the overall service they receive from the broadband provider - from speed to technical support - is worth what they pay.

  • 5 stars out of 5
    Clarity of pricing and billing

    This denotes how clear the provider makes it to customers how much they are paying, what they are paying for and what their bill shows.

  • 4.5 stars out of 5
    Quality of router provided

    Quality of router shows how customers rate the router the provider offers in terms of looks, build quality, features, ease of use and wireless.

  • 2.5 stars out of 5
    Additional customer benefits

    Customer ratings of any additional benefits the broadband provider offers, such as Wi-Fi hotspot access, online security, static IP addresses or webspace.

  • 4.5 stars out of 5
    Online security features

    This is how customers have rated the security the provider offers in terms of effectiveness, how easy it is to set up and so on.

Plusnet packages

Plusnet broadband deals

Plusnet Unlimited + Weekend Plusnet Unlimited & Anytime Calls Unlimited Fibre & Evening and Weekend Calls Unlimited Fibre Extra & Evening and Weekend Calls
Monthly cost £0.00 (for 12 months, then £9.99 per month thereafter) 1st year cost: -£44.01 Monthly cost £5.00 (for 12 months) 1st year cost: £15.99 Monthly cost £3.99 (for 6 months) 1st year cost: £119.87 Monthly cost £8.99 (for 6 months) 1st year cost: £179.87
Up To 17 Mb Up To 17 Mb Up To 38 Mb Up To 76 Mb
Weekend calls inc. Day, eve & wknd calls inc. Eve & wknd calls inc. Eve & wknd calls inc.
Call Plusnet on 0808 178 5954
Call Plusnet on 0808 178 5954
Call Plusnet on 0808 178 5954
Call Plusnet on 0808 178 5954

Visit for broadband packages, or find out more about their packages in our provider guide.

Plusnet is part of the BT group and is known for offering low cost broadband packages.

Plusnet was a finalist for the Best Consumer Fixed Broadband award at the prestigious 2011 ISPA awards and was highly commended in all seven categories in the Customer Satisfaction Awards 2011 for bundled providers.

Customer comments about Plusnet Broadband

The good

  • Reliability pretty good and absolutely excellent service when required.
  • Excellent customer service, reliability and very good value for money.
  • A reliable basic service at a good price.
  • Friendly and helpful support.

The bad

  • I have a speed problem that has been ongoing for over 2 weeks and still not resolved.
  • The reliability of the connection degrades every 3-6 months until I get someone out to work to put it right again.
  • More communication would be nice.

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