The following Plusnet review is based on results from our Customer Satisfaction Survey. The stars represent average ratings from actual Plusnet customers - so you know it's information you can trust...
How good is Plusnet broadband?
Plusnet is part of the BT group and is known for offering low cost broadband packages.
Plusnet was a finalist for the Best Consumer Fixed Broadband award at the prestigious 2011 ISPA awards and was highly commended in all seven categories in the Broadbandchoices.co.uk Customer Satisfaction Awards 2011 for bundled providers.
Customer comments about Plusnet Broadband
- Reliability pretty good and absolutely excellent service when required.
- Excellent customer service, reliability and very good value for money.
- A reliable basic service at a good price.
- Friendly and helpful support.
- I have a speed problem that has been ongoing for over 2 weeks and still not resolved.
- The reliability of the connection degrades every 3-6 months until I get someone out to work to put it right again.
- More communication would be nice.
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