Read Plusnet broadband reviews from our survey of Plusnet customers. We trust
these will help you make an informed decision when choosing your
next broadband provider.
What their customers say
Our journalists selected a representative sample of Plusnet
customer reviews posted January 2012 from our Customer
Survey. Their reviews are shown as-is and are not edited. Both
and bad, we trust they will help you make an informed
Visit www.Plus.net for
packages, or find out more about their packages in our provider
Plusnet is part of the BT group and is known for offering
cost broadband packages.
Plusnet was a finalist for the Best Consumer Fixed Broadband
award at the prestigious 2011 ISPA awards and was highly
in all seven categories in the Broadbandchoices.co.uk
Satisfaction Awards 2011 for bundled providers.
User reviews for Plusnet from the broadbandchoices.co.uk Customer Satisfaction Survey carried out in June 2012
What our users had to say about Plusnet
I've been with many Internet providers in nearly 20 years, but Plusnet is head and shoulders above the rest. I cannot recommend them too highly. A fantastic service.
I have always found plusnet very responsive to technical and customer service enquiries. They have an excellent online community which is very useful.
They provide the fastest service I can expect in my village.
Plusnet have bent over backwards to get me the best phone line and internet connection. This even hen I am on the half price tarrif. Their speed of action can only be equalled but never beaten. Not only this but whenever I phone them I get through to a person in this country, which is a lot easier than speaking to someone in a foreign land.
It's much better value for money and loads faster than my old provider.
Quite a few times it is difficult to connect to my broadband and I have to keep trying.
Speed has dropped since I relocated, sadly.
Would be nice if they offered something for loyalty, not just to new customers.
Although help has been offered... via phone & Plusnet Assist.... neither have solved my connection problems.
About to leave, cos great deals reserved for "new customers only".