Sky broadband review

Sky BroadbandOur review of Sky broadband is based on results from our Customer Satisfaction Survey. The stars represent average ratings from Sky customers themselves - so you know it's information you can trust...

How good is Sky broadband?

Overall customer satisfaction (from 469 ratings) Close

Our provider star ratings are sourced directly from our Broadband Customer Satisfaction Awards. Customers were asked to grade their broadband provider on a scale from 'very satisfied' to 'not at all satisfied' across six criteria.

These criteria were reliability, download times, value for money, customer service, activation speed - how quickly their service was activated after they subscribed - and clarity of billing. A broadband provider's overall rating is taken as an average of these six ratings.

For each provider, our journalists selected a representative sample of customer reviews. Their reviews are shown as-is and are not edited, whether good and bad. We trust they will provide you with a balanced take on each provider.

4 stars out of 5 4 stars out of 5

User reviews for Sky Broadband from an independent Customer Satisfaction Survey carried out in June 2013

Score breakdown

  • 4.5 stars out of 5
    Quality and reliability

    Quality and Reliability refers to how good customers feel the broadband provider is overall and how consistent they found the service they received.

  • 3 stars out of 5
    Speed

    The Speed category indicates how fast customers feel the service they have received from the provider has been compared to the advertised 'up to' speeds.

  • 4 stars out of 5
    Service activation

    Customer rating of how smooth the process of getting their service activated was - whether it was done within the time specified and so on.

  • 4 stars out of 5
    Value for money

    Measures whether customers believe the overall service they receive from the broadband provider - from speed to technical support - is worth what they pay.

  • 4.5 stars out of 5
    Clarity of pricing and billing

    This denotes how clear the provider makes it to customers how much they are paying, what they are paying for and what their bill shows.

  • 4 stars out of 5
    Quality of router provided

    Quality of router shows how customers rate the router the provider offers in terms of looks, build quality, features, ease of use and wireless.

  • 3 stars out of 5
    Additional customer benefits

    Customer ratings of any additional benefits the broadband provider offers, such as Wi-Fi hotspot access, online security, static IP addresses or webspace.

  • 4 stars out of 5
    Online security features

    This is how customers have rated the security the provider offers in terms of effectiveness, how easy it is to set up and so on.

Sky broadband packages

Sky (www.Sky.com) offers a selection of broadband, phone and digital TV bundles.

Sky is one of the few UK broadband providers to offer truly unlimited download allowances without a fair use policy. These apply to its up to 14Mb broadband as well as its up to 38Mb and up to 76Mb fibre packages.

Sky is arguably best known for its digital TV service, offering the widest range of (high-definition) HD channels in the UK, and a whole host of other great channels for sports fans, movie buffs and more.

Compare Sky broadband packages and prices with our best buy table. New customers can call Sky on 0844 241 1407 existing customers please call 08442 414 141  instead for account and billing enquiries.

Customer comments about Sky Broadband

The good

  • Sky have always looked after me and provide a very good customer service.
  • Haven't had any probs for years!
  • It all seems to run smoothly.
  • Speed is the biggest problem for everyone in my area but I have one of the best speeds across all providers here.

The bad

  • Could be cheaper.
  • The router is hopeless only works in one room, Sky are no help - just wants me to buy a new one.
  • I think I am paying too much for the service I receive.

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