Sky broadband review

Sky broadband review

Our review of Sky broadband is based on results from our Customer Satisfaction Survey. The stars represent average ratings from Sky customers themselves - so you know it's information you can trust...

How good is Sky broadband?

Sky Customer Satisfaction Rating (from 469 ratings)
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Our provider star ratings are sourced directly from our Broadband Customer Satisfaction Awards. Customers were asked to grade their broadband provider on a scale from 'very satisfied' to 'not at all satisfied' across six criteria.

These criteria were reliability, download times, value for money, customer service, activation speed - how quickly their service was activated after they subscribed - and clarity of billing. A broadband provider's overall rating is taken as an average of these six ratings.

For each provider, our journalists selected a representative sample of customer reviews. Their reviews are shown as-is and are not edited, whether good and bad. We trust they will provide you with a balanced take on each provider.

3 Stars 3 stars out of 5

User reviews for Sky from the Customer Satisfaction Survey carried out in July 2013.

Score breakdown

3.5 Stars
Quality and reliability
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Quality and Reliability refers to how good customers feel the broadband provider is overall and how consistent they found the service they received.

2.5 Stars
Speed
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The Speed category indicates how fast customers feel the service they have received from the provider has been compared to the advertised 'up to' speeds.

3 Stars
Customer service/technical support
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This gives an indication of the provider's availability to customers and its interaction with them, as well as its ability to solve technical issues.

3.5 Stars
Service activation
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Customer rating of how smooth the process of getting their service activated was - whether it was done within the time specified and so on.

3.5 Stars
Quality of router provided
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Quality of router shows how customers rate the router the provider offers in terms of looks, build quality, features, ease of use and wireless.

3 Stars
Value for money
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Measures whether customers believe the overall service they receive from the broadband provider - from speed to technical support - is worth what they pay.

3.5 Stars
Clarity of pricing and billing
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This denotes how clear the provider makes it to customers how much they are paying, what they are paying for and what their bill shows.

2.5 Stars
Additional customer benefits
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Customer ratings of any additional benefits the broadband provider offers, such as Wi-Fi hotspot access, online security, static IP addresses or webspace.

3.5 Stars
Online security features
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This is how customers have rated the security the provider offers in terms of effectiveness, how easy it is to set up and so on.

Customer comments about Sky

The good

Sky have always looked after me and provide a very good customer service.
Haven't had any probs for years!
It all seems to run smoothly.
Speed is the biggest problem for everyone in my area but I have one of the best speeds across all providers here.

The bad

Could be cheaper.
The router is hopeless only works in one room, Sky are no help - just wants me to buy a new one.
I think I am paying too much for the service I receive.

Sky broadband packages

Sky (www.Sky.com) offers a selection of broadband, phone and digital TV bundles.

Sky is one of the few UK broadband providers to offer truly unlimited download allowances without a fair use policy. These apply to its up to 14Mb broadband as well as its up to 38Mb and up to 76Mb fibre packages.

Sky is arguably best known for its digital TV service, offering the widest range of (high-definition) HD channels in the UK, and a whole host of other great channels for sports fans, movie buffs and more.

Compare Sky broadband packages and prices with our best buy table. New customers can call Sky on 0844 2411407 existing customers please call 08442 414 141 instead for account and billing enquiries.



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