TalkTalk broadband review

TalkTalk BroadbandThe following TalkTalk review is based on results from our Customer Satisfaction Survey. The stars represent average ratings from actual TalkTalk customers - so you know it's information you can trust...

How good is TalkTalk broadband? 

Overall customer satisfaction (from 537 ratings) Close

Our provider star ratings are sourced directly from our Broadband Customer Satisfaction Awards. Customers were asked to grade their broadband provider on a scale from 'very satisfied' to 'not at all satisfied' across six criteria.

These criteria were reliability, download times, value for money, customer service, activation speed - how quickly their service was activated after they subscribed - and clarity of billing. A broadband provider's overall rating is taken as an average of these six ratings.

For each provider, our journalists selected a representative sample of customer reviews. Their reviews are shown as-is and are not edited, whether good and bad. We trust they will provide you with a balanced take on each provider.

2.5 stars out of 5 2.5 stars out of 5

User reviews for TalkTalk Broadband from an independent Customer Satisfaction Survey carried out in June 2013

Score breakdown

  • 3 stars out of 5
    Quality and reliability

    Quality and Reliability refers to how good customers feel the broadband provider is overall and how consistent they found the service they received.

  • 2 stars out of 5
    Speed

    The Speed category indicates how fast customers feel the service they have received from the provider has been compared to the advertised 'up to' speeds.

  • 2 stars out of 5
    Customer service/technical support

    This gives an indication of the provider's availability to customers and its interaction with them, as well as its ability to solve technical issues.

  • 3 stars out of 5
    Service activation

    Customer rating of how smooth the process of getting their service activated was - whether it was done within the time specified and so on.

  • 3 stars out of 5
    Value for money

    Measures whether customers believe the overall service they receive from the broadband provider - from speed to technical support - is worth what they pay.

  • 3.5 stars out of 5
    Clarity of pricing and billing

    This denotes how clear the provider makes it to customers how much they are paying, what they are paying for and what their bill shows.

  • 3 stars out of 5
    Quality of router provided

    Quality of router shows how customers rate the router the provider offers in terms of looks, build quality, features, ease of use and wireless.

  • 1.5 stars out of 5
    Additional customer benefits

    Customer ratings of any additional benefits the broadband provider offers, such as Wi-Fi hotspot access, online security, static IP addresses or webspace.

  • 3.5 stars out of 5
    Online security features

    This is how customers have rated the security the provider offers in terms of effectiveness, how easy it is to set up and so on.

TalkTalk broadband packages

TalkTalk (www.TalkTalk.co.uk) offers a range of broadband packages with different speed and phone options. You can find details of the packages offered by TalkTalk below. Prices and packages are updated daily.TalkTalk claims its free HomeSafe security service makes its home broadband packages the safest in the UK. As well as standard security features, it also offers: Kids Safe, which lets you block websites you think are unsafe or unsuitable for your children or teenagers; and Homework Time, which allows you to set a time during the day to block your children from accessing social networking and games websites, either 7 days a week or Monday to Friday.

TalkTalk TV

TalkTalk also offer a digital TV service too. With TalkTalk's TV, Broadband and phone subscription you will get a free YouView TV box which allows unlimited access to seven day catch up with BBC iPlayer, ITV Player, 4oD and Demand 5. You can also pause and record 74 Freeview channels - including some in amazing HD, and get unlimited access to 4,000 shows and box sets - with some of the best shows from the US & UK. If you are a sports fan or movie buff, you can also add on Sky Sports and Sky Movies boosts (with only a one month minimum commitment so no costly annual subscription).

Customer comments about TalkTalk Broadband

The good

  • I am very satisfied with TalkTalk if I ever have a problem with my service it is dealt with immediately with no fuss or bother and have provided an engineer at my convenience and the price is right.
  • Speed is good and it is reliable.
  • Always gives good service and responds to any problems I may have quickly and satisfactorily.

The bad

  • Can be unreliable at times - and not always that easy to find out if there are local problems. Seems to lose connection more frequently from time-to-time.
  • My package price has nearly doubled since I first joined.
  • Accounts helpline is very poor. Their customer advisers will just say 'yes' and do nothing.

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