TalkTalk reviews

Read feedback from TalkTalk customers to see how they feel about their service. Our survey pulls together reviews from thousands of customers to help you make the best decision.

What their customers say

Our journalists have drawn a representative sample comments from the hundreds of customer reviews posted for our Customer Satisfaction Awards 2012. Postive and negative reviews are shown exactly as they were written to help you make your own decision about TalkTalk. Check out the comments below.

TalkTalk broadband packages

TalkTalk (www.TalkTalk.co.uk) offers a range of broadband packages with different speed and phone options. You can find details of the packages offered by TalkTalk below. Prices and packages are updated daily.TalkTalk claims its free HomeSafe security service makes its home broadband packages the safest in the UK. As well as standard security features, it also offers: Kids Safe, which lets you block websites you think are unsafe or unsuitable for your children or teenagers; and Homework Time, which allows you to set a time during the day to block your children from accessing social networking and games websites, either 7 days a week or Monday to Friday.

TalkTalk TV

TalkTalk also offer a digital TV service too. With
TalkTalk's TV, Broadband and phone subscription you will get a free
YouView TV box which allows unlimited access to seven
day catch up with BBC iPlayer, ITV Player, 4oD and Demand 5.
You can also pause and record 74 Freeview channels - including some
in amazing HD, and get unlimited access to 4,000 shows and box sets
- with some of the best shows from the US & UK. If you are a
sports fan or movie buff, you can also add on Sky Sports and Sky
Movies boosts (with only a one month minimum commitment so no
costly annual subscription).

TalkTalk Customer Satisfaction Rating (from 1726 ratings)

Our provider star ratings are sourced directly from our Broadband Customer Satisfaction Awards. Customers were asked to grade their broadband provider on a scale from 'very satisfied' to 'not at all satisfied' across six criteria.

These criteria were reliability, download times, value for money, customer service, activation speed - how quickly their service was activated after they subscribed - and clarity of billing. A broadband provider's overall rating is taken as an average of these six ratings.

For each provider, our journalists selected a representative sample of customer reviews. Their reviews are shown as-is and are not edited, whether good and bad. We trust they will provide you with a balanced take on each provider.

3 Stars 3 stars out of 5

User reviews for TalkTalk from the broadbandchoices.co.uk Customer Satisfaction Survey carried out in June 2012

Score breakdown

3 Stars

Quality and Reliability

Quality and Reliability refers to how good customers feel the broadband provider is overall and how consistent they found the service they received.

2.5 Stars

Speed

The Speed category indicates how fast customers feel the service they have received from the provider has been compared to the advertised 'up to' speeds.

3 Stars

Customer service/technical support

This gives an indication of the provider's availability to customers and its interaction with them, as well as its ability to solve technical issues.

3 Stars

Service was activated

Customer rating of how smooth the process of getting their service activated was - whether it was done within the time specified and so on.

3 Stars

Value for money?

Measures whether customers believe the overall service they receive from the broadband provider - from speed to technical support - is worth what they pay.

3.5 Stars

Clarity of pricing and billing

This denotes how clear the provider makes it to customers how much they are paying, what they are paying for and what their bill shows.

3 Stars

Quality of router provided

Quality of router shows how customers rate the router the provider offers in terms of looks, build quality, features, ease of use and wireless.

2.5 Stars

Additional customer benefits

Customer ratings of any additional benefits the broadband provider offers, such as Wi-Fi hotspot access, online security, static IP addresses or webspace.

3.5 Stars

Online security features

This is how customers have rated the security the provider offers in terms of effectiveness, how easy it is to set up and so on.

What our users had to say about TalkTalk

The good

Excellent on-line technical support forum.

Good value for money.

I think that Talktalk is unfairly talked about. I have been with them for two years and have found them to be totally reliable.

Excellent on-line technical support forum.

We moved house to one which had no telephone line. Talktalk installed one free. It was installed and activated within 2 days. I was very impressed.

The bad

Has become unreliable.

40 gig allowance in this age of demand tv is not good enough.

They didnt supply me with a router even though it was part of the package, They sent me an engineer out free of charge to check out the speed of my internet conection and he managed to get it to 14 mps but it has now deteriorated back down to 11mps.

It is sometimes difficult to understand the people you are dealing with so causes frustration.

Customer service is poor. Reliability of router is very poor.

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