Virgin Media Customer Reviews

Read genuine Virgin Media Broadband reviews from Virgin Media customers. We trust their experiences will help you make an informed decision when considering whether to switch to Virgin. If you would like to talk to a Virgin Media representative please call 0808 189 0514

What their customers say

Our journalists selected a representative sample of Virgin Media

Broadband customer reviews posted in our Customer Satisfaction
Awards 2012. Their reviews are shown as-is and are not edited. Both
good and bad, we trust they will help you make an informed
decision. Check out the comments below.

Virgin Media Broadband packages

As the UK's largest cable broadband provider Virgin Media (www.VirginMedia.com) consistently
comes out top in Ofcom speed tests, delivering broadband speeds at
least 85-100% of those advertised. It offers a range of package
speeds from up to 10Mb to 100Mb.

So, it's no surprise that Virgin Media was highly commended in
the Speed category of the Broadbandchoices.co.uk customer
satisfaction awards 2011, and it also got good reviews for Quality
and Reliability, and Speed of Activation, and was highly commended
in the Overall Winners category.

Virgin Media is also the only UK provider to offer 'quad play',
with customers able to create a unique bundle of broadband, TV,
phone and mobile phone products.

To compare Virgin against ISPs in your area, run a postcode
search with our Ofcom-accredited price comparison
calculator.

Visit www.VirginMedia.com to build
your own broadband bundle, or compare deals with our table. Our
prices and package details are checked daily across a broad range
of providers.

Virgin Media Customer Satisfaction Rating (from 220 ratings)

Our provider star ratings are sourced directly from our Broadband Customer Satisfaction Awards. Customers were asked to grade their broadband provider on a scale from 'very satisfied' to 'not at all satisfied' across six criteria.

These criteria were reliability, download times, value for money, customer service, activation speed - how quickly their service was activated after they subscribed - and clarity of billing. A broadband provider's overall rating is taken as an average of these six ratings.

For each provider, our journalists selected a representative sample of customer reviews. Their reviews are shown as-is and are not edited, whether good and bad. We trust they will provide you with a balanced take on each provider.

3 Stars 3 stars out of 5

User reviews for Virgin Media from the broadbandchoices.co.uk Customer Satisfaction Survey carried out in June 2012

Score breakdown

3 Stars

Quality and Reliability

Quality and Reliability refers to how good customers feel the broadband provider is overall and how consistent they found the service they received.

3 Stars

Speed

The Speed category indicates how fast customers feel the service they have received from the provider has been compared to the advertised 'up to' speeds.

3 Stars

Customer service/technical support

This gives an indication of the provider's availability to customers and its interaction with them, as well as its ability to solve technical issues.

3.5 Stars

Service was activated

Customer rating of how smooth the process of getting their service activated was - whether it was done within the time specified and so on.

3 Stars

Value for money?

Measures whether customers believe the overall service they receive from the broadband provider - from speed to technical support - is worth what they pay.

3 Stars

Clarity of pricing and billing

This denotes how clear the provider makes it to customers how much they are paying, what they are paying for and what their bill shows.

3 Stars

Quality of router provided

Quality of router shows how customers rate the router the provider offers in terms of looks, build quality, features, ease of use and wireless.

2.5 Stars

Additional customer benefits

Customer ratings of any additional benefits the broadband provider offers, such as Wi-Fi hotspot access, online security, static IP addresses or webspace.

2.5 Stars

Online security features

This is how customers have rated the security the provider offers in terms of effectiveness, how easy it is to set up and so on.

What our users had to say about Virgin Media

The good

Virgin Media Rocks!!!

Excellent service, good value for money.

Speed is key for me and none of my friends who are with other providers are able to match the speed and reliability of my service.

Lot of cheaper ones out there BUT i didn't need a phone line with virgin media. That's why i went with them.

The bad

The new Virgin home hub is not up to much, wether this is due to the upgrade work being carried out? we will see.

Virgins customer service is not great, we've had a lot of trouble since moving house, and even though a have been compensated it has been disappointing considering a have been with them so long.

Feel tied in to an expensive package.

Don't treat existing customers as well as new customers.

Compare broadband deals in your area

We don't share your postcode. More info »

Why do we need your postcode? Enter your postcode to find the best broadband deals in your area. We value your privacy, please see our privacy policy.Close