Zen Broadband reviews
Read genuine reviews and ratings from Zen customers. We trust they will help you weigh the pros and cons of switching your connection over to Zen Broadband.
What their customers say
We have chosen a representative sample
of Zen customer reviews from our Customer
Satisfaction Survey. Their reviews are shown as-is and are
not
edited. Both good and bad, we trust they will help you make
an
informed decision.
Zen Broadband packages
Unlike many providers, Zen is not involved in major
advertising campaigns but continues to add new customers simply
by
word of mouth. They are also helped by the fact that they have
won
a string of awards and accolades from respected bodies such as
PC
Advisor and Which? over the last few years.
Zen offer up to 16Mb broadband, and a superfast up to 76Mb
fibre
connection.
Customer quotes taken from our 2013 survey
"Reliability is excellent"
"You are treated as a customer and not an account number. If they say they will phone you back they do."
"No frills, but very efficient. Good phone assistance."
"My dissatisfaction with my internet service is solely due to matters outside the control of Zen ie excruciatingly slow speeds caused by distance from the exchange and overhead phone lines."
"Could be a bit cheap, but you pay for the quality of service it seems with broadband. "
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