Over 10,000 broadband customers were surveyed for the broadbandchoices Customer Satisfaction Awards 2012. Read on to find out how your broadband provider performed...
Customer Satisfaction Awards 2012
We delved into speed, customer service, overall satisfaction and much more as we sought out the best broadband providers the UK has to offer.
Interested in the results? Thought you might be. Click the button below to see the full roster of winners from the 2012 awards.
Customer Satisfaction Awards 2012 summary
- Overall winner was O2 with Plusnet and BT both highly commended for their offering
- Best value for money went to Plusnet
- The much coveted top speed prize went to Virgin Media
Star ratings and reviews
Our provider star ratings are sourced directly from our Broadband Customer Satisfaction Awards. Customers were asked to grade their broadband provider on a scale from 'very satisfied' to 'not at all satisfied' across six criteria.
These criteria were reliability, download times, value for money, customer service, activation speed - how quickly their service was activated after they subscribed - and clarity of billing. A broadband provider's overall rating is taken as an average of these six ratings.
For each provider, our journalists selected a representative sample of customer reviews. Their reviews are shown as-is and are not edited, whether good and bad. We trust they will provide you with a balanced take on each provider.
Broadband provider reviews
How did your provider - or your potential provider - fare in last year's broadbandchoices Customer Satisfaction Awards?