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Switching increases in a bid to save cash

Switching increases in a bid to save cash

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Garnet Roach garnet@consumerchoices.co.uk

More consumers are switching their broadband provider in a bid to reduce their monthly outgoings, according to new research (10-09-08).

The study of more than half a million members of cashback network FroggyBank.co.uk between May and July 2008 showed that broadband migrations had increased by 8.5 per cent since last year as more people switched their broadband provider in order to save money.

"[Consumers] are actively seeking out ways to cut the cost of staying online, connected and entertained"

The research also showed that more customers were bundling their home telecoms, with 7.5 per cent more people taking their broadband, home phone and digital TV from the same provider than in 2007.

Many ISPs offer discounts to customers who take more than one product from them.

Nadeem Azam, Froggybank marketing manager, said: “We have not yet reached the stage where people feel so poor that they will give up satellite TV or cut back on the number of calls and texts they make. But they are actively seeking out ways to cut the cost of staying online, connected and entertained.”

Michael Phillips, BroadbandChoices.co.uk product director, added that switching broadband provider is a sure-fire way of reducing your bills. “The best deals are invariably reserved for new customers, and with the pool of completely new consumers drying up fast, may ISPs offer enticing deals to tempt people away from their current providers.

“Make sure you compare the market to make sure that you get the best deal, but don’t lose sight of your needs - the cheapest offer is not always the best value and you don’t want to be stuck on a contract that doesn’t meet your speed or download allowance requirements for the next 12 months,” he warned.

Related article - Switching guide.

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Comments

I'm with Toucan and despite having had problems since I joined them in February they continue to do nothing about awful download speeds, abuse from their staff and refuse point blank to cancel my contract despite blatantly failing to meet the standards they claim to provide. No official body - Trading Standard or Ofcom will do anything about it. - Sep 16 2008 12:17PM
I'm with Toucan and despite having had problems since I joined them in February they continue to do nothing about awful download speeds, abuse from their staff and refuse point blank to cancel my contract despite blatantly failing to meet the standards they claim to provide. No official body - Trading Standard or Ofcom will do anything about it. - Sep 16 2008 12:17PM
I use virgin media as my ISP. i had to threaten to leave so i can get a discount. At present I pay about £40 for XL TV, Home phone,10mb internet. But the down side of this is, Non direct debit Fee £5, paper bill £1.00. I object to paying this, because I see it as being punished, for paying by other means. I pay my bill by internet banking. Service standard by Virgin is poor and lots of people moan,but never get satisfaction. Also Virgin are guilty of throttling back,so customers do not get fast speeds all the time. Poor service for the money. - Sep 15 2008 1:26PM
andrew adams, UK