BT broadband and TV price rises: what can you do?

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Thousands of BT customers face paying up to £48 more per year for their broadband and TV, in the wake of the latest round of mid-contract price hikes. So what can you do if you’ve been affected? Read on and we’ll take you through your options.

Like death and taxes, inflationary price hikes are one of life’s few certainties. This month it’s the turn of BT to announce that subscriptions for some broadband and TV bundles are going up. That makes it the fifth increase in four years.

So which packages are rising in price? Where do you stand if you don’t want to pay more? And can you save money by switching? Sit tight. We’ll explain all.

How much are prices going up?

BT Sport

BT TV customers signed up to its Classic, Essential, Entertainment, Entertainment Plus and Sport Starter packages face a price increase of £1 per month.

If you’re signed up to BT’s Entertainment Start bundle you can expect a hike of £24 per year. While anyone signed up to the Max package is looking at a bill increase of £48 per year.

BT customers who take broadband as a standalone service and who watch BT Sport via the app face a price increase of £1 per month.

When do BT's price rises come into effect?

The increases are scheduled for 28th July. If you’re one of those affected, BT will likely have already mailed you with the details.

Not seen the email yet? Here’s what customers are being told:

“We’re contacting some of our BT TV and BT Sport customers to let them know of some changes to their pricing from the 28th July.

“Some customers will see no changes at all and we believe we continue to provide unrivalled value for money when it comes to TV and sport content our customers love.

“Next season will be the biggest yet for BT Sport and customers will have access to live and exclusive UEFA Champions League and Europa League matches and highlights, 52 Premier League games - ten extra Premier League games, all European and Premiership Rugby Union matches, UFC, unmissable world title boxing, cricket, tennis, MotoGP and much more."

Can I leave for another provider?

The good news is that BT TV customers affected by the price rises are being permitted to unsubscribe from the BT TV and BT Sport parts of their package. Better still, they won’t have to pay a penalty to do so.

That applies whether you’re still under contract with BT, or if you’re out of contract.

But you won’t be able to cancel the broadband and home phone part of your contract penalty-free, in the event that you’re still within your minimum term with BT.

Not sure if you’re within your minimum term? You can find out by logging into your BT account online or by opening up the My BT app on your phone.

Should I expect further BT price increases?

BT has announced there are no plans for further increases for BT Sport and BT TV packages in 2019.

Earlier this year, BT also confirmed that it won’t be increasing prices for broadband, home phone and mobile customers in 2019.

However, in January 2020 it will be hiking prices in line with inflation. And again each year in January thereafter.

What other providers’ offer BT Sport?

BT Sport team

You can get BT Sport with a range of other providers, including TalkTalk, Plusnet and Sky.

So you may want to cast your eyes over their broadband and TV deals on our comparison tables to see if switching can save you money.

Ready to switch? Compare our pick of today's best broadband deals

It’s also worth noting that TalkTalk’s customer pledge means that customers will never be hit with mid-contract price rises, while they’re within their minimum contract term.

So if you’re keen to be done with mid-contract hikes completely, TalkTalk’s well worth a look.

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