In light of Premier League games, F1 and top-flight rugby being replaced by a daily diet of re-runs, it’s not unreasonable to want to cancel or suspend your paid-for sports TV subscription. We take a look at where you stand legally, whether you’ll be liable for any charges to cancel and how to go about it.
With Premier League, Aviva Premiership Rugby, Formula 1 and The Grand National suspended or cancelled, paid-for TV sports services’ schedules are looking increasingly bare.
Will Sky and BT allow you cancel? And if so, how do you do so? Read on and we’ll take a look.
Sky Sports Coronavirus policy and how to cancel
The policy and method of suspending Sky Sports differs depending on whether you're a BT, Sky or Virgin Media broadband customer.
We'll walk you through each in turn...
Cancelling Sky Sports for Sky broadband customers
While you can’t cancel your Sky Sports because of the Coronavirus, Sky is allowing its customers to pause their Sky Sports subscriptions for no charge.
Better still, Sky has made it very easy to do so, so you won’t have to wait in a long queue to speak to a customer service rep.
To cancel, call Sky on 0800 151 2747 and say ‘cancel Sky Sports.’ After which point, you’ll be asked if you want to suspend your subscription. The whole process takes 30 seconds.
If you’d prefer to do it online, you can pause your subscription via Sky’s site.
The good news is that while your subscription is paused, you’ll still be able to watch Sky Sports channels. These will continue to broadcast, with a schedule largely made up of classic matches and sports documentaries.
When sport resumes again, Sky will automatically start your Sky Sports subscription again.
NB: This procedure for suspending your Sky Sports subscription applies to Sky broadband customers. If you’re a Virgin Media or BT customer with Sky Sports, the situation is different…
Cancelling Sky Sports for Virgin Media broadband customers
Like Sky, Virgin Media is allowing you to suspend your subscription payments and will let you to watch Sky Sports channels for free until the sporting program fills up again.
To take action, head to Virgin Media's site. Once you've typed in your details, Virgin Media will make the change "as soon as possible".
As with Sky, the subscription will resume automatically when Sky Sport's previous schedule resumes. So you won't need to do anything at your end.
Cancelling Sky Sports for BT broadband customers
At present, BT has yet to offer a quick-suspension-of-service feature for Sky Sports and it's not clear what their policy is.
So you’ll have to call them directly to discuss the matter. You can contact BT on: 0800 800 150.
BT Sport Coronavirus policy and how to cancel
BT hasn’t implemented a Sky-style fast and easy way for under-contract BT broadband customers to suspend BT Sport during the Coronavirus.
A statement from BT urges customers to get in touch to ‘discuss their contract or other options”.
“We understand that this is a difficult time for customers and if they wish to discuss their BT Sport contract or other options, would ask they give us a call,” BT added.
Reports and anecdotal evidence suggest that at present BT is offering customers who ring up to cancel a month’s free BT Sport.
But it seems BT is much less flexible than Sky and that customers who insist on cancelling Sky Sports after the free month’s service are being asked to pay up the rest of their contract.
Of course, if you’re out of contract with BT at the moment you will be able to suspend or cancel your BT Sport contract for no charge.
We can also confirm that customers who’ve recently signed up for a BT broadband and TV deal with BT Sport with one of BT’s new flexible TV packages system can cancel their BT Sport pack.
Cancelling BT Sport for Virgin Media or Sky broadband customers
At the time of writing, we’ve yet to hear if Virgin Media and Sky broadband customers will be able to cancel or suspend their BT Sport subscriptions.
But in light of BT’s current policy towards BT Sport subscribers, we assume that until we hear otherwise both providers will be following the same policy as BT.