Broadband deals for the elderly

ByKim Staples
Happy seniors with laptop

The cool thing about the internet is that there’s something on it for everyone - and that includes older folk. Want to get broadband in your home, or set it up for a parent? Have a read of our quick, no-nonsense guide to help you choose the right package for you.

There's a lot of choice out there when it comes to broadband, and it can all get a bit confusing. Here are a few pointers to steer you in the right direction.

Special deals for pensioners

A few providers have special packages and deals available for people who are vulnerable, disabled, or claiming a state pension. If that's you, you could save a good bit of money by choosing one of these.

BT Basic - This is BT's budget package, only available to people on certain benefits including a state pension. It lets you get basic broadband and line rental for a massively reduced price - less than a tenner a month all in, including a £1.50 call allowance. However, there's a download limit of 12GB, and once you've spent all of that £1.50 calling allowance, you'll be paying for calls out of pocket.

BT Basic is ideal if you just need a phone as a lifeline and only use the internet a little bit - but if you like to make calls, use your tablet a lot, or watch catch-up TV, it's not the best option.

Post Office - Post Office Broadband gives you broadband with speeds up to 17Mb and unlimited downloads, so you can use it as much as you want. It's cheaper than most providers, and has a good focus on accessibility. Plus, there are more flexible billing options - you can pay in cash at a branch, or nominate a third party to manage your bills for you. See Post Office deals here.

Frozen prices - If you're over 65 or have extra accessibility needs, you can get a Talk Protected plan from Virgin Media bundled in with your broadband - which means reduced costs and inclusive evening and weekend calls to UK numbers. See Virgin Media deals here.

TalkTalk also promises no price increases for anyone for the next couple of years, whether you've got broadband or just a landline. See TalkTalk deals here.

Older man using laptop

Picking a broadband package

Price - If cost is a concern and the plans above won't cut it, we recommend taking a look at our roundup of cheap broadband deals. These are the ones we've found with the lowest prices.

See cheap broadband deals

Speed - You'll find broadband with download speeds ranging from a piddling 2Mb all the way up to a mega fast 200Mb. Standard ADSL broadband, with speeds up to 17Mb, is usually fine for a small household where you just browse the internet a bit. Anything more strenuous than that, and you may want to switch to quicker fibre optic broadband.

Download limits - Broadband packages with download limits are usually cheaper than ones with unlimited downloads. Picking one with a limit is a great idea if you just use the internet to browse websites and send emails… but if you watch catch-up telly, stream videos, or connect to the internet for a few hours every day, you're better off with an unlimited package.

Phone and TV - Want some extra channels on your telly, or inclusive calls on your home phone? Bundling your broadband in with a phone or pay-TV package is a really good way to save money - it'll cost less than if you get each service separately from different providers.

See broadband, phone, and TV bundles

Customer service - Some providers are renowned for excellent customer service - a very useful thing to have if you don't know much about broadband. Plusnet, for instance, has a very good reputation for having helpful call centres; and Sky attracts the fewest complaints, according to Ofcom.

Featured cheap broadband deals

Post Office
Fast Broadband Broadband Unlimited Unlimited Broadband & Weekend Calls Broadband Unlimited (12 month contract) Unlimited Broadband Unlimited Infinity 1 + Weekend Calls Broadband Premium + Weekend Calls
£240.00 Total first year cost £237.83 Total first year cost £259.00 Total first year cost £210.00 Total first year cost £249.88 Total first year cost £407.87 Total first year cost £247.00 Total first year cost
£20.00 p/m for 12 months 12 month contract £18.99 p/m for 12 months £9.95 setup costs 12 month contract £21.00 p/m for 18 months £7.00 setup costs 18 month contract £17.50 p/m for 12 months 12 month contract £19.99 p/m for 18 months £10.00 setup costs 18 month contract £28.99 p/m for 12 months £59.99 setup costs 12 month contract £20.00 p/m for 18 months £7.00 setup costs 18 month contract
Up To 17 Mb Up To 17 Mb Up To 17 Mb Up To 17 Mb Up To 17 Mb Up To 52 Mb Up To 17 Mb
Pay as you go Pay as you go Weekend calls inc. Pay as you go Pay as you go Weekend calls inc. Weekend calls inc.
Free Set Up! Offer ends 27/04/17 Totally Unlimited Broadband! Offer ends 22/06/17 £100 Amazon Voucher! Offer ends 03/05/17 Free router and delivery Unlimited Monthly Usage Offer ends 09/05/17 Online exclusive: £125 BT Reward Card - see BT website for further details Offer ends 27/04/17 Unlimited Broadband
Call TalkTalk on 0800 049 7843
Mon to Thurs 8am-10pmFri to Sun 8am-9pm
Call Sky on 0800 151 2878
Mon to Sun 8am-10pm
Call EE on 0800 079 0562
Call TenTel on 08001701252
Mon to Fri 9.00am - 8.00pmSunday 10am - 4pm
Call Plusnet on 0808 178 7205
Mon to Fri 8am-8pmSat 9am-7pmSun 9am-6pm
Call BT on 0800 783 5390
Mon to Sun 8am-6.30pm

Setting up

Confused man

Setting up a new broadband connection is easier than you think.

Once you've chosen a package that suits you and signed up, the provider will send you all the equipment you need through the post - complete with instructions.

There's a chance an engineer may need to come and install your line, but it won't cost you anything extra and usually only takes a matter of minutes. He or she may even help set up your router for you as well.

If you don't get an engineer visit though, all you have to do is wait for your new service to go live - the provider will give you a date - then plug in the router that they've sent you. It comes with very clear instructions so it's straightforward. And that includes how to set up Wi-Fi so you can connect your tablet, laptop, and smartphone.

The easiest way to get the internet to a desktop computer or smart TV, however, will be to just plug it straight into the router with an ethernet cable. And presto - you're online. 


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Topics: Broadband Deals

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