Broadband and moving home

Moving home is pretty stressful. Even when you’ve gone through the arduous task of house-hunting, there’s everything else to think of - electric, gas, power… oh, and broadband.

But don't worry - most broadband providers are happy for you to move your service just like you move your furniture across.

Use our postcode checker to see what's available in your new area, then find out what to do about your current contract.

Moving home with BT

What to do: The BT website (www.bt.com) has an easy portal for requesting a home move. All you need is your account number, current phone number, new address, and moving date. Take your equipment with you when you move - you can usually self-install, unless a new line is needed.

How long does it take?: BT needs at least two weeks' notice, and recommends letting it know 'as early as possible' - about six weeks before your move date should be perfect. If there's already a working line at your new place, it'll get going in a couple of days; but getting a new one installed could take two weeks.

Cost: Free, unless you need a new line installed.

Do I need a new contract?: If you're in the last three months of your current contract, then yes, you'll need to renew it. If not, your current contract will just continue.

Can I still get fibre?: It depends what's available in your new area, though BT Superfast Fibre has pretty wide availability.

Moving home with Plusnet

What to do: Call Plusnet's (www.plus.net) customer services with your username, move date, and new address to hand. If you have a broadband-only package, however, sort out your new phone line first - then contact Plusnet when you know the installation date.

How long does it take?: Transferring your Plusnet broadband takes about a week to fully arrange, and even longer if an engineer needs to be booked, so give them a ring two or three weeks before your moving date. Once it's all arranged you should be online by the end of your moving day, or by the end of your installation day if an engineer is called out. You can watch free-to-air TV on your YouView box the second you move in and set it up… but you'll need broadband for catch up and on demand.

Moving boxes

Cost: Free if you take out a new contract, but a fee applies if you continue the same one. Another fee applies on top of that if you need a new line installed.

Do I need a new contract?: Not necessarily - but Plusnet does encourage you to get one.

Can I still get fibre?: If you're moving into a fibre area then yes. Since you're encouraged to get a new contract anyway, it's not difficult to arrange an upgrade or a downgrade should you need to. And if you upgrade from standard broadband to fibre, Plusnet will chuck in a free router.

Moving home with Sky

What to do: Sky has a portal for arranging a home move through My Account on their website (www.sky.com). For Sky TV, remember you'll need a satellite dish - so if your new property doesn't already have one, an engineer will need to come and install it.

How long does it take?: Sky needs at least two weeks' notice, but you can book your move up to 90 days in advance. They'll give you an installation date, and, provided everything else is sorted out, you should be online from that point.

Cost: Transferring the package itself is free, but any installation, such as a satellite dish, will cost extra.

Do I need a new contract?: Nope, you can continue your old one.

Can I still get fibre?: So long as you have a BT-compatible line in your new home, you should at least be able to get Sky broadband - but fibre is a different matter, in which case you may have to re-negotiate or renew your contract.

Moving home with TalkTalk

What to do: You can arrange your home move through TalkTalk's website using its Moving Home portal - just make sure you have the full address of your new home and your moving date. Once you're moved, you'll also need to re-register and re-activate your TV2Go and Talk2Go apps.

How long does it take?: TalkTalk needs at least 14 days' notice, but you can book your move up to three months in advance.

Cost: Free if you continue the same plan.

Do I need a new contract?: Not if you continue the same plan. If you need to change your services - for instance, if you have fibre at your old place but can't get it in your new home - you'll need to sign a new contract.

Can I still get fibre?: Possibly. If fibre optic broadband is available in your new area and you stick with it, that's no problem. If fibre isn't available and you need to downgrade, that's no problem either - you'll just get a new contract.

Moving home with Virgin Media

What to do: Call Virgin Media's (www.virginmedia.com) customer service to arrange a home move, and be sure to have your new and old addresses, moving date, and account number to hand. When moving day comes, take your equipment with you, as you may be able to install it yourself.

Woman with box

Cost: There's an admin charge, though installation itself is free. (Or you can pay an engineer to install it for you, if you prefer.)

Do I need a new contract?: Yes, but there's no cancellation fee for your old one.

Can I still get fibre?: Virgin Media's cables don't reach everywhere, so it depends where you're moving. Should you find you have to downgrade, Virgin Media encourages you to call and negotiate a new contract. But watch out - there's a chance you new home won't be able to connect to Virgin Media at all, in which case you'll have to cancel your contract and probably pay a cancellation fee.

Changing providers?

If you're you're free from the bounds of your current contract's minimum terms, now is a great opportunity to find an even better broadband deal for your new home. Enter your new postcode into our postcode checker and see what's available or check out some deals:

Best buy deals
  • Broadband + weekend calls
    £70 BT Reward Card - see BT's website for further details
    • Online Exclusive
    • Average speed* 10Mbps
    • £19.99 up-front costs
    • Weekend calls inc.
    • Offer ends
    • £24.99 per month
    18 month contract
  • Broadband Unlimited
    Sky Broadband Shield included!
    • Average speed* 11Mbps
    • £9.95 up-front costs
    • Pay as you go phone
    • £18.00 per month
    18 month contract
  • Unlimited Broadband
    £75 cashback
    • Exclusive
    • Average speed* 10Mbps
    • Pay as you go phone
    • Offer ends
    • £18.99 per month
    12 month contract
  • Unlimited Broadband
    Unlimited Broadband
    • Online Exclusive
    • Average speed* 11Mbps
    • The Post Office Home Phone
    • £15.90 per month
    12 month contract
  • Unlimited Broadband
    5GB data boost!
    • Average speed* 10Mbps
    • Pay as you go phone
    • £20.00 per month
    18 month contract
  • Fast Broadband
    Online Exclusive: £60 Voucher redeemable at Amazon.co.uk, Argos, Tesco or Ticketmaster (New customers only)
    • Exclusive
    • Average speed* 11Mbps
    • Pay as you go calls
    • Offer ends
    • £17.00 per month
    12 month contract

*Average speeds are based on the download speeds of at least 50% of customers at peak time (8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

Broadband providers are pretty keen for you to change to their services - so much so that they'll make the switch as easy as possible for you, even taking care of cancelling your current service. TalkTalk, for instance, prides itself on their easy switch, promising to send out your welcome pack and get you online within a few days.

FAQ

Can I keep my phone number when I move?

Yes, potentially, if you're not moving too far away. The only exception is Sky, which can't transfer a phone number to another line.

Can I take my equipment with me?

Yes, please do - most providers encourage it, require it, or charge fees if you don't.

Will I have to change my plan?

It depends what's available in your new area. Different providers offer different services in different postcodes - so, depending on what you're currently subscribing to, you could have to change your plan. Most providers ask you to get a new contract anyway, so it's easy enough - and you can take advantage of whatever offers are going on as well.

Can I upgrade my package when I move?

Upgrading usually means giving your provider more money, and they tend to like that. When you sign a new contract you can definitely negotiate different services into it - and even if a new one isn't needed, most providers are happy for you to upgrade at any point.

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