Broadband help guides

Get advice on a range of broadband issues - from your rights as a consumer and explanations of broadband basics, to tips for complaining to your provider.

  • Consumer rights

    Your broadband consumer rights

    It’s important to know what your rights are when it comes to your broadband service. Especially if you’re unhappy with your provider. Here we unpack the legalese in your… More »

  • Broadband complaints icon

    10 tips for successfully complaining to your broadband and TV provider

    Disputes with your broadband, phone and TV provider can be difficult, time-consuming and stressful. However, a little organisation and a lot of patience can go a long way towards… More »

  • Jargon explained icon

    Jargon Buster: Broadband tech-speak explained in plain English

    If you find yourself baffled by broadband jargon, don’t worry - we’re here to help. With our unique Jargon Buster we'll explain the nitty-gritty in plain language anybody will… More »

  • Piggy bank

    My broadband price has gone up. Can I cancel my contract?

    So you took out a broadband contract promising to pay your bill every month, when one day you get a letter through the post saying that you’ll now be… More »

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