Disputes with your broadband, phone and TV provider can be difficult, time-consuming and stressful. However, a little organisation and a lot of patience can go a long way towards ensuring problems are dealt with quickly and to your satisfaction.
So you took out a broadband contract promising to pay your bill every month, when one day you get a letter through the post saying that you’ll now be paying even more per month. That’s not fair!
It’s important to know what your rights are when it comes to your broadband service - especially if you’re unhappy with your provider - but it’s no good if they’re written in confusing legal-speak. Luckily, we’ve taken a look and made it simple and straightforward for you.
If you find yourself baffled by broadband jargon, don’t worry - we’re here to help. With our unique Jargon Buster we'll explain the nitty-gritty in plain language anybody will be able to understand. Read on to learn your broadband ABCs…
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