Broadband help guides

Get advice on a range of broadband issues - from your rights as a consumer and explanations of broadband basics, to tips for complaining to your provider.

  • Consumer rights

    Your broadband consumer rights

    It’s important to know what your rights are when it comes to your broadband service - especially if you’re unhappy with your provider - but it’s no good if… More »

  • Broadband complaints icon

    10 tips for successfully complaining to your broadband and TV provider

    Disputes with your broadband, phone and TV provider can be difficult, time-consuming and stressful. However, a little organisation and a lot of patience can go a long way towards… More »

  • Jargon explained icon

    Jargon Buster: Broadband tech-speak explained in plain English

    If you find yourself baffled by broadband jargon, don’t worry - we’re here to help. With our unique Jargon Buster we'll explain the nitty-gritty in plain language anybody will… More »

  • Piggy bank

    My broadband price has gone up. Can I cancel my contract?

    So you took out a broadband contract promising to pay your bill every month, when one day you get a letter through the post saying that you’ll now be… More »