Get advice on a range of broadband issues - from your rights as a consumer and explanations of broadband basics, to tips for complaining to your provider.
My broadband price has gone up. Can I cancel my contract?
So you took out a broadband contract promising to pay your bill every month, when one day you get a letter through the post saying that you’ll now be…
Your broadband consumer rights
It’s important to know what your rights are when it comes to your broadband service - especially if you’re unhappy with your provider - but it’s no good if…
10 tips for successfully complaining to your broadband and TV provider
Disputes with your broadband, phone and TV provider can be difficult, time-consuming and stressful. However, a little organisation and a lot of patience can go a long way towards…
Jargon Buster: Broadband tech-speak explained in plain English
If you find yourself baffled by broadband jargon, don’t worry - we’re here to help. With our unique Jargon Buster we'll explain the nitty-gritty in plain language anybody will…
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