Broadband help guides

Get advice on a range of broadband issues - from your rights as a consumer and explanations of broadband basics, to tips for complaining to your provider.

• Your broadband consumer rights

  It’s important to know what your rights are when it comes to your broadband service. Especially if you’re unhappy with your provider. Here we unpack the legalese in your… More »

• 10 tips for successfully complaining to your broadband and TV provider

  Disputes with your broadband, phone and TV provider can be difficult, time-consuming and stressful. However, a little organisation and a lot of patience can go a long way towards… More »

• Jargon Buster: Broadband tech-speak explained in plain English

  If you find yourself baffled by broadband jargon, don’t worry - we’re here to help. With our unique Jargon Buster we'll explain the nitty-gritty in plain language anybody will… More »

• My broadband price has gone up. Can I cancel my contract?

  So you took out a broadband contract promising to pay your bill every month, when one day you get a letter through the post saying that you’ll now be… More »