Can’t live without the internet? If you’re travelling abroad, whether for business or holiday, using your mobile can leave you massively out of pocket. Here’s what each network offers when it comes to roaming, and how you can avoid big bills.
Going on holiday can be expensive enough, but if you use your mobile phone abroad - particularly to use mobile internet - the cost can become astronomical.
The EU has set caps on what mobile networks can charge for using your phone abroad, so in member states data roaming's cheaper than it used to be. But cheap-er isn't the same thing as cheap, and if you aren't careful it can still end up being bloomin' expensive.
Fortunately, most networks have plans and add-ons that cut or limit, the cost of using your mobile phone when abroad. Here's what the UK's biggest networks do, as well as some tips to ensure you don't get hit with bill shock after your holiday.
Three allows you to use your phone abroad at no extra cost. This is available when travelling to 19 locations, which Three calls 'Feel At Home' locations because mobile networks like to give things unwieldy names.
Here they are - in alphabetical order no less: Australia, Austria, Denmark, Finland, France, Hong Kong, Indonesia, Israel, Italy, Lanzarote, Macau, New Zealand, Norway, Republic of Ireland, Spain, Sri Lanka, Sweden, Switzerland, and the good ol' United States.
If you're in one of those countries, you can make calls, send texts and use mobile internet at no extra cost. However, if you're on one of Three's popular unlimited data plans, you don't have quite the free reign you do in the UK. You can use up to 12GB at no extra cost, but after that you'll have to pay Three's roaming rates - and they ain't cheap. However, even most heavy data users would struggle to use 12GB of data in a month, so its unlikely you will go over your allowance and need to pay roaming rates.
Tethering also isn't allowed, and you can't use more than 5,000 texts or 3,000 minutes without getting additional charges.
Why not try a 30 day Three SIM Only plan for your existing phone? You can order these easily online and they come with fast and free delivery. If you find you like it, then you can switch to a 12 month plan for a cheaper monthly cost.
£14.00 a month
1 month contract
|Heavy internet user||
£26.00 a month
1 month contract
|All-round peace of mind||
£36.00 a month
1 month contract
Alternatively, if you're travelling in the EU, you can pick up a Euro Internet Pass for £5 a day. It's only available to pay-monthly customers, but it lets you use as much data as you like each day until midnight. However, calls, texts and tethering aren't included.
EE (including Orange and T-Mobile)
If you're with the UK's biggest 4G mobile internet network, EE (www.EE.co.uk) or one of its defunct brands Orange or T-Mobile (sniff - bye guys, we miss you), you have to pay roaming rates if you use your phone abroad. They vary from country to country, but you can see them here.
That's unless you have a 4GEE Extra plan, which include calls and minutes - but not data, sadly - in the following European countries, islands, regions and city states:
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and - holy moly! - the Vatican.
Alternatively, if you're on a standard EE 4G plan, or with T-Mobile or Orange, you can get a travel add-on. £2 a day gets you unlimited calls and texts in the above countries, but not any data.
If you want data, you'll can buy an add-on direct from your browser. These vary in price depending on where you are, and last either seven days or 24 hours, depending on the add-on.
Bear in mind though, while a way to save money versus standard roaming costs, they're still fairly pricey. For example, it costs £3 for 500MB a day Europe, and the same for 20MB a day in the US. However, while that doesn't seem like much data, it's just about sufficient for sending a few emails or posting that all important 'hey suckers, I'm on holiday' selfie on Facebook.
You can check what add-ons are available right here.
If you're an O2 (www.O2.co.uk) pay-monthly customer you have some options when you travel abroad. With O2 Travel, you can use as much data as you like in certain countries, but you'll be charged between £1.99 and £4.99 a day for using mobile internet. When you make a call, you'll be charged for the connection, but can talk for 120 minutes at no extra cost.
O2 Travel's not available with some pay-monthly contracts, and with others you need to contact O2 to activate it. Bear in mind it may take 24 hours to kick in, so unlike your packing, you probably don't want to leave until the last minute.
From 14 July 2016, the locations you can use O2 Travel in are:
- £1.99 a day - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican
- £3.99 a day - Turkey
- £4.99 a day - Albania, Antigua and Barbuda, Argentina, Australia, Botswana, Brazil, Canada, Cape Verde, Chile, China, Colombia, El Salvador, Guatemala, Honduras, Hong Kong, Indonesia, Japan, Mexico, New Zealand, Nicaragua, Panama, Peru, South Africa, Sri Lanka, Thailand, UAE, Uruguay, USA, Venezuela
If you're travelling elsewhere, you can get one of O2's Data Abroad bolt-ons, which give you up to 200MB a month to use abroad. However, they can cost you - it works out as more than £1 a MB in a lot of countries, for instance.
A full list of O2's international tariffs and various bolt-ons can be found here.
Vodafone's (www.vodafone.co.uk) EuroTraveller add-on lets you use your plan's minutes, texts and data for a daily charge, while you're in certain European countries. EuroTraveller's available on most pay-monthly plans, and to get it, you'll need to opt in by texting Vodafone.
The locations that comprise Vodafone's 'Europe Zone' are: Albania, Austria, Belgium, Bosnia, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French West Indies, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (including Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including Balearic and Canary islands), Sweden, Switzerland, Turkey, Vatican.
Outside of the EU, you may be able to sign up for Vodafone WorldTraveller. This is a more expensive than the European equivalent, but as before it lets you use your plan's minutes, texts and data overseas - so long as you're in Vodafone's WorldTraveller Zone.
And what countries are in that zone, you ask? Well, a lot. 58, to be exact - so there's a very good chance you're covered. It includes Australia, Brazil, Canada, China, Egypt, Hong Kong, India, Indonesia, Japan, Mexico, New Zealand, Russia, Singapore, South Africa, Thailand, UAE, the USA, and tons more.
If you only want data, you can use Data Traveller, which means you pay £5 for each 25MB used. The cost can pile up though, so be careful you don't go crazy with it. This is valid in Vodafone's Rest of World Zone - it's a long list of countries, so check it out here.
A full list of Vodafone's roaming rates can be found here.
If you're on Virgin Mobile travelling within the EU, you can get a Travel Pass, which gives you a set amount of data for a fixed rate. You can choose between 10MB, 50MB and 250MB packs, each of which is valid for 30 days.
Calls and texts will be charged at the specific rate of the country you're in. Check its rates page to see how much it'll run you to be a Chatty Cathy when overseas.
Tesco Mobile has 31 'Home From Home' countries, where you can use the usual data, minutes, and texts in your plan at no extra cost when you're abroad. Those locations include all EU countries, plus the Channel Islands, Iceland, Isle of Man, Liechtenstein, Norway, and Switzerland.
Home From Home is only running between 23 May and 3 September 2016 though - outside of that, you'll need to pay full roaming rates. The specific amounts vary from country to country - you can see a full list of the rates here.
How to avoid roaming charges
If you want to make sure your handset doesn't start haemorrhaging money when you're on holiday, follow these five tips:
1. Switch off data roaming
If you deactivate data roaming on your phone, it won't connect to 3G and 4G outside of the UK. It's easy to do - simply enter the settings menu and turn it off.
- On iPhones, the setting can be found under: Settings > Mobile >
- On Android phones it can typically be found under: Settings > Wireless and Networks > More > Mobile networks
2. Turn off automatic updates
Many apps regularly check for updates, and - depending on your settings - download them automatically. If you want to minimise the MB abroad, turn them off. Here's how:
- On iPhones the setting can be found in: Settings > iTunes & App Store
- On Android phones: Open Google Play, and touch the three lines in the top left corner. Then, to turn auto-updates on or off choose: Settings > Auto-update apps
3. Stick to Wi-Fi wherever possible
If you connect to Wi-Fi, you won't use mobile data, so it's always best to use it when it's available.
4. Don't use TV, film or music streaming services
Streaming uses a lot of data. Video in particular is hungrier for data than a hundred Johnny Fives, if you get that horrendously dated reference. The point is, avoid using services like Netflix unless you're on Wi-Fi, or you may find yourself facing a hefty bill when you get home.
5. Get a foreign pay-as-you-go SIM
If you think you're going to making a lot of calls when abroad, it may work out cheaper to get a pay-as-you-go SIM card on a mobile network in that country, and use that instead of your usual SIM. Obviously you'll have to pay for credit upfront, but it will save you money in the long run. You may also need to unlock your mobile.