Check out our broadband guides

Browse our collection of broadband guides for expert and independent advice on getting more from your broadband provider.

  • Broadband complaints icon

    10 tips for successfully complaining to your broadband and TV provider

    Disputes with your broadband, phone and TV provider can be difficult, time-consuming and stressful. However, a little organisation and a lot of patience can go a long way towards… More »

  • Watching TV online icon

    How to watch TV online: a complete guide

    Can’t get to a TV set? Maybe your TV has developed a fault? Or perhaps someone else is already using the living room set? No fear: here’s how to… More »

  • Apps for Android and iPhones icon

    13 essential apps for your smartphone

    Got a smartphone with a load of storage space, and no idea what apps to fill it up with? Whether it's an iPhone, Android, or a Windows Phone, we've… More »

  • Family icon

    Broadband for low income families

    Broadband can be expensive, so it’s important to carefully weigh up your options before selecting a package - particularly when you have a family and are on a budget. More »

  • Second home

    What’s the best broadband for a holiday home?

    There’s nothing quite like getting away from it all, but sometimes you want to get away from it all AND watch a bit of Netflix. That’s why you probably… More »

  • Traffic management

    What is web traffic management?

    Web traffic management, traffic shaping, bandwidth management - it all sounds a bit complicated. But it’s actually a pretty fundamental part of broadband, and it can have an affect… More »

  • Protecting children icon

    Child safety on the internet

    Your children’s safety on the internet is important, but that doesn’t mean it has to be hard work. Learn how to set up parental controls so you can worry… More »

  • Internet security icon

    Internet security: How to keep your connection secure

    It's a sad fact that crime and other nasty things exist on the web as they do in the 'real world'. Read the following guide to always ensure your… More »

  • Routers icon

    What router will I get with my broadband?

    A broadband connection isn’t worth a whole lot if you can’t connect to it - and that’s why providers ship you a router when you sign up. Here’s the… More »

  • YouView: Everything you need to know

    How do you get YouView? What’s the difference between getting it with BT and getting it with TalkTalk? Can you get it without broadband? What broadband speed do you… More »

  • iPhone 7: Everything you need to know

    Want a deal on one of Apple's 2016 flagship phones? Read on and we’ll tell you everything you need to know, including price, features, and how to buy 'em.… More »

  • Plusnet Hub Zero

    Plusnet Hub Zero - A complete guide

    So you've gone for Plusnet broadband, and you've got a pretty new Hub Zero to get to grips with. Let's take a look at it. More »

  • pay as you go broadband

    Pay-as-you-go broadband - what can I get?

    Several years ago, you could use the internet on a pay-as-you-go (PAYG) basis - paying by the megabyte for what you use. But these days, that’s been abandoned in… More »

  • Broadband line installation

    Getting a new broadband line installed: Your easy guide

    Moving into a new build home that doesn’t have internet yet? Need a second broadband line on your property? Inherited an ancient castle and want to drag it into… More »

  • Common broadband switching problems and how to solve them

    Switching broadband is a wonderfully easy process - but every now and then, something or other goes awry. Luckily, most switching problems are simple enough to resolve. More »

  • Jargon explained icon

    Jargon Buster: Broadband tech-speak explained in plain English

    If you find yourself baffled by broadband jargon, don’t worry - we’re here to help. With our unique Jargon Buster we'll explain the nitty-gritty in plain language anybody will… More »

  • Unlocking your mobile icon

    How to unlock your mobile: A complete guide

    Most phones bought from mobile networks are ‘locked’ to that network - meaning it’s the only one they’ll accept SIM cards from. However, it’s totally possible to unlock your… More »

  • Cable TV icon

    All about cable TV

    There are lots of ways to get your telly in the UK - we’ve got satellite dishes, internet-based TV, and the good old TV aerials. And then there’s cable… More »

  • Piggy bank

    My broadband price has gone up. Can I cancel my contract?

    So you took out a broadband contract promising to pay your bill every month, when one day you get a letter through the post saying that you’ll now be… More »

  • Virgin hub

    Virgin Media Hub 3.0 - the complete guide

    Super Hubs are sooooo 2015. These days, when you get broadband from Virgin Media, you’ll get a far more advanced - and cooler-sounding - Hub 3.0 router thrown in… More »