Orange broadband predicts growth despite customer losses

Broadband provider Orange has said that it expects new customers to sign-up this year, despite losing 25,000 broadband customers during the last three months of 2010.

Broadband provider Orange has said that it expects new customers to sign-up this year, despite losing 25,000 broadband customers during the last three months of 2010.

Orange broadband now has 770,000 broadband customers, after losing 25,000 during October, November and December last year, its latest results have revealed.

However, it said that recent efforts to improve its home broadband packages have seen more people sign-up since the start of 2011.

In a statement, Orange said: "Q4 has seen a slowdown in the erosion of the fixed broadband customer base. Thanks to the renewed sales and marketing focus, the company expects to return to customer growth in this area from mid-year."

Orange offers broadband and off-peak calls from just £7.50 a month for existing customers, plus £11.50 line rental. It comes with up to 20Mb broadband and an "unlimited broadband" download allowance, subject to a fair usage policy.

The last couple of weeks have seen provider's financial results pouring in; BT broadband added 188,000 customers to secure its place as Britain's biggest broadband supplier, Virgin Media now has 4.3 million subscribers, and Sky broadband recorded its best growth in two years.

But cheap broadband rival TalkTalk broadband also lost 25,000 customers as disgruntled ex-Tiscali customers moved elsewhere.

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