Speeds too slow, service too poor say consumers
A new survey has found that more than three-quarters of people in the UK are unhappy with their broadband.
Discounts and deals website MyVoucherCodes.co.uk polled over 1,600 people about their home broadband connections. Only a quarter of respondents (24%) said that they were happy with their broadband. In fact, more than half (59%) said they find their broadband speed "too slow".
It also seems that many consumers continue to have a difficult relationship with their broadband providers - over a third of people (37%) said they were unhappy with theirs. Of this group, 51% of people said their unhappiness stemmed from "poor customer service" and 41% stated that not being able to talk to anyone from the provider was the source of their frustration.
The report also reveals that Leeds has the lowest broadband satisfaction rates in the UK, followed by Aberdeen, Newcastle, Plymouth and Glasgow.
Mark Pearson, chairman of MyVoucherCodes.co.uk, highlighted the importance of research when choosing or switching broadband providers. He said: "Choosing an internet provider can be quite difficult and it can be easy to be sucked in by low joining fees, or the promise of a couple of months free in terms of unlimited downloads. However, it is certainly worth taking the time to work out which provider will give you the best deal in the long run."
The report comes shortly after industry watchdog Ofcom unveiled proposals to make it easier for consumers to find and switch to a broadband provider that meets their needs.
Broadband providers are currently racing to increase broadband speeds by deploying a superfast fibre optic network across the UK. Last year, the government allocated £363million to drive nationwide upgrade projects, with the goal of giving Britain the best broadband in Europe by 2015.