Plusnet wins 'best broadband' award for 2013

Yorkshire provider's "honest broadband" scooped six of our 10 Customer Satisfaction Awards, beating much larger rivals Sky, BT and Virgin Media in some major categories - not least customer service, value for money and reliability...

Plusnet has emerged as a clear winner in the Customer Satisfaction Awards 2013, voted for by the people whose opinions matter most.

In a survey of almost 3,000 UK broadband users, it was Plusnet customers who were happiest overall - scoring the Yorkshire-based provider much higher than any of its competitors' customers in several important areas.

It did particularly well on value for money, reliability and customer service, beating far bigger rivals, like Sky, which boasts almost five million broadband customers, compared to Plusnet's 700,000.

As a result, Plusnet walked away with a whopping six out of 10 awards for broadband, as well as being named best home phone provider for 2013.

Nick Rawlings, Plusnet's commercial and marketing director, told us: "It's great to be recognised by broadbandchoices for our services across both broadband and home phone - especially when it's customers that have voted.

"Scooping 60% of the awards in the broadband category is tremendous and we're over the moon to win these awards across such a broad spectrum of categories."

But this year's not all about Plusnet - there are several other providers winning awards.

While BT was praised for the quality of its Home Hub, as well as its offer of free access to public Wi-Fi hotspots, Sky was named best for additional customer benefits, such as its watch-wherever-you-are TV service, Sky Go, and Virgin Media clinched the coveted broadband speed award.

Our telecoms expert, Dominic Baliszewski, said: "Broadband has become an essential utility for households, which is why independent surveys like ours are so important. Potential customers need to know what providers are getting right - and getting wrong - in the eyes of their existing customers."

Although it came out on top overall, Plusnet did less well in terms of 'extras' for customers, so while the provider is a solid choice for those seeking basic broadband, Virgin Media, BT or Sky can offer much more to households with a bigger budget.

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