BT issues apology after broadband problems affect ‘many’ customers

Provider holds hands up to say ‘our bad’ after sites including Facebook, Twitter, Netflix, eBay and Amazon were temporarily blocked on its broadband network...

BT's apologised after lots of its customers had problems with their broadband at the weekend, but has said the situation's now been resolved.

On Saturday morning, users were complaining of being unable to access some websites - including social media, banking and shopping sites - as a result of a technical glitch, reported BBC News.

The provider wasn't able to say how many customers had been affected, but apologised for the temporary inconvenience and soon assured users that everything was fixed.

BT has more than seven million broadband customers across the country.

A spokesperson for the company told BBC News: "We're sorry for any trouble this [technical problem] may have caused."

By midday, the following message had been posted on BT's Twitter account: "Sorry about the issues many of you had accessing the internet this morning. Problem is now fixed - sorry for any trouble caused."

Customers as far apart as Preston, Cornwall and Tunbridge Wells had reported being 'blocked' from sites such as Facebook, Twitter, Netflix, Amazon, eBay and HSBC.

Whenever you experience sudden problems with your broadband, it's useful to check for updates on Twitter or the service status page of your provider's website - like this one on BT.com - if you're able to get online and do so.

If you can't get online at all, and you've already done a bit of troubleshooting yourself - trying the usual stuff like resetting the router and unplugging everything then plugging it back in - you should get in touch with your provider.

It'll be able to inform you if it's a problem in your area it's already aware of, and if not they can run a few checks on your line and talk you through some simple steps to try and get it working.

If it can't be resolved over the phone, it'll offer send an engineer your house. This won't cost you anything normally, but the provider may charge you - and it's likely to be over £100 - if the problem turns out to be your fault.

So make sure you've checked all the silly, obvious stuff, like the router's plugged in and everything's connected up properly, before you demand an engineer visit.

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