Sky is the least-complained about broadband provider

Ofcom has revealed which broadband providers attracted the most complaints between July and September 2016. Sky was found to generate the fewest moans, while BT and Plusnet generated the most.

Ofcom's Telecoms and Pay TV Complaints report records how many complaints per 100,000 people it receives about broadband providers each quarter. Regrettably, the overall volume of broadband, phone and TV complaints has increased compared to the previous report, with BT and Plusnet bearing the brunt of customer ire.

BT received 36 complaints per 100,000 people. Some of that will no doubt be due to the fact it's the biggest provider by far - there are more customers to complain - but it still indicates that there work to be done to improve customer service.

Also in the bottom half of the table, Plusnet saw 30 complaints per 100,000 people, and EE came out with 26 complaints.

There's a bit of a gap to next place TalkTalk, which received 19 complaints per 100,000 and Virgin Media with 11. Sky sits above them all though, with just seven complaints per 100,000 people.

Ofcom's report only includes the largest broadband providers, so smaller companies like Hyperoptic or Relish don't make the list. Even so, it says it receives around 300 complaints a day about broadband, TV and mobile operators.

The director of Ofcom's consumer group, Lindsey Fussell, said: "We won't stand for complacency when it comes to customer service. We expect providers to make it a top priority and work hard to better serve their customers. If companies let their customers down, we will step in and investigate, which can lead to significant fines."

Source: Ofcom | ISPReview

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