BT Sport and Now TV urge customers to switch browsers from Chrome

Video-on-demand (VOD) services are asking customers to use an alternative web browser due to compatibility issues with Google's latest version of Chrome. Customers using BT Sport, Now TV and Blinkbox have all been affected since its release last week.

Chrome's browser has removed support for NPAPI plugins, which are used to power several major video services. Google revealed last year that it would make the switch to HTML5 video but many services have failed to migrate in time.

The change means that services that continue to support Microsoft Silverlight and other similar plugins are essentially unusable in Google Chrome.

A post on Now TV's support forum said: "Google Chrome version 42 has now been released, and Chrome no longer supports Microsoft Silverlight. From this point, you'll need to use Microsoft Internet Explorer or Mozilla Firefox to watch Now TV on your PC."

BT's Twitter account also commented on the issue: "If you use Chrome to watch BT Sport you may get a Silverlight error. Silverlight is no longer supported in Chrome, pls use another browser."

Blinkbox has already introduced a HTML5 player but warned customers that they need extra time to optimise streaming for the new video standard and urged them to try a different browser for the "best experience."

Netflix is among the services that has successfully migrated to HTML5 ahead of Google's switch-off date.

Source: Expert Reviews

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