New Galaxy Note 7 update will disable device

Samsung has confirmed that it will release a software update for the Galaxy Note 7 that permanently disables the device. The manufacturer wants to head off any more cases of the phone catching fire, but not everyone’s enthused about the plan.

It's fair to say that Samsung's year has been somewhat mixed. The Galaxy S7 (and Edge) were smash hits, winning tremendous critical acclaim and awards, but much of that good work was undone by the problems with the Note 7. A problem with the phablet's battery led some handsets to explode, and despite Samsung recalling some of the units, the problems persisted.

Ultimately, the manufacturer did a mass recall, and although 93% of phones were sent back, some people are holding onto their units. So Samsung's taking the next logical step and rolling out an update that will deactivate them - essentially making them useless.

In a statement, the company said: "Customer safety remains our highest priority."

Not every company's thrilled about the plans though. US mobile operator Verizon, for example, has said that it won't roll the update out to its users. It's concerned it will cause problems for its customers that don't have another phone to switch to.

In a statement, it said: "We will not push a software upgrade that will eliminate the ability for the Note7 to work as a mobile device in the heart of the holiday travel season. We do not want to make it impossible to contact family, first responders or medical professionals in an emergency situation."

Source: The Guardian

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