Vodafone remains the most-complained-about mobile provider

Ofcom’s just published its latest Telecoms and Pay TV Complaints Report, and Vodafone has received the worst rating for customer service for the eighth quarter in a row. It’s not all bad news for the operator though - its numbers are improving.

The new report covers the three months between July and September 2016, and looks at the number of complaints per 100,000 people that the telecoms regulator received about each company.

Vodafone was found to have the worst rating, with 18 complaints per 100,000 people. That's some distance from the next operators in the list, Talkmobile and Virgin Mobile, which both had eight complaints per 100,000 people.

Vodafone can, at least, take some solace from the fact that it has made significant improvements to its customer service rating since the previous quarter's report. Then it received 23 complaints per 1,000 people - obviously things are on the up.

A Vodafone spokesperson said: "The Ofcom report highlights the continued improvement in our customer services delivery, with the number of complaints to Ofcom down over 40 per cent since the beginning of the year. We are making positive progress in customer services, with a 50 per cent reduction in overall complaints this year, but fixing these issues is our highest priority for 2017.

"Since 2014 we've invested over £2 billion into our network and customer services, upgrading or installing more than 5,000 4G-enabled mobile sites over the last year alone to bring 4G outdoor coverage to 95 per cent of the UK population. We will be investing £2 billion over the next three years in our network and services and look forward to achieving similar improvements in delivering great customer experience during 2017."

The networks with the fewest complaints were EE (five per 100,000), O2 (three per 100,000) and Three (appropriately enough, three per 100,000). Top of the pile, though, is Tesco Mobile, which received just one complaint per 100,000 people.

Source: Ofcom

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