Ofcom: BT TV most complained-about TV service in UK

Ofcom’s latest Telecoms and Pay TV Complaints report reveals that BT was the most complained about TV service between July and September 2016. Virgin Media and TalkTalk also received an above-average volume of complaints.

Ofcom, the UK's telecoms regulator, publishes a quarterly report, revealing which TV providers it has received the most complaints about. It reveals that BT TV generated the most moans in the recorded period, with 19 complaints per 100,000 customers. That's an increase from the previous quarter, where it saw 16.

The main sources of the complaints were related to faults, service and provision issues, though billing, pricing and customer service were also identified as problems for the provider.

Virgin Media was just above BT in the list. It received seven complaints per 100,000 - again, an increase on the five per 100,000 it got in the prior report. TalkTalk received the same number of complaints - seven per 100,000 customers, but has seen improvement from the previous report.

Sky is still the winner though, with just one complaint per 100,000 customers - which lowers the average number of complaints sufficiently that all the other providers are considered below average by Ofcom.

Overall, there were a greater number of complaints about pay TV and broadband providers between July and September than during the previous quarter.

Source: Ofcom

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