POV on Ofcom proposing easier methods for switching

ByKim Staples
Ofcom logo

Telecoms regulator Ofcom has put forward proposals to make it easier for to switch your broadband, landline, or pay-tv provider, including those on non-Openreach networks. Other consumer services are well ahead of the communications sector when it comes to switching – it’s about time they were brought up to speed.

The barriers facing consumers when trying to get a better deal from a different provider are not only complicated but also not necessary. The provider losing the customer to another service are responsible for handling the cancellation - this means there is next to no incentive for them to make it a quick and easy process for the customer.

We believe making the new provider responsible for the switch is a step in the right direction and encourage 

 

- Mark Irwin, MD, broadbandchoices

 

For further information please contact:

Harriet Orme, PR Associate on 020 7400 7403/ harriet.orme@decision.tech

 

 

 

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