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BT Broadband

Why choose BT?

  • Add BT Sport from £6 p/m - watch every game of the UEFA Champions League!
  • Free access to over 5 million UK wi-fi hotspots
  • Get superfast speeds with the BT Smart Hub
  • Get up to 200GB Cloud storage - secure storage for important files

BT:Superfast Fibre + Calls

£31.99 p/m for 18 months
£19.99 setup costs, 18 month contract

£80 BT Prepaid Mastercard® + Fitbit Charge 3 (offer ends 01/11/18)
  • £80 BT Reward Card + Fitbit Charge 3
  • Free access to over 5 million UK wi-fi hotspots
  • Offer ends 1st November

BT broadband: The complete guide

When it comes to broadband providers, you won’t find bigger than BT. It has arguably the widest range of options - comprising home internet with tons of extras, such as TV and sports channels. It also does business broadband.

But is it right for you? In this guide we’ll take a look at the ins and outs of BT broadband, what we like and don’t like about it, and what actual BT customers have to say about it.

What broadband packages can I get from BT?

BT broadband packages fall into three basic camps - BT fibre optic broadband, standard broadband, and broadband and TV. Each package can be customised to your liking, so if, for example, you want more inclusive calls, you can upgrade the default call plan before you sign up.

All packages let you watch BT Sport for free online or via smartphone app. If you want to watch the channels on your TV though, you’ll need a broadband and TV bundle.

BT fibre optic broadband

If you want to get the most out of the internet, BT fibre optic broadband (formerly known as BT Infinity) is the way to go. It’s perfect for families and houseshares, and makes streaming movies, playing and downloading games, and surfing the web better.

All BT fibre packages include a BT Smart Hub wireless router, free access to the millions of public BT Wi-fi hotspots across the UK, the BT SmartTalk app, which lets you make mobile calls at your landline rate and BT Parental Controls.

Here are some options currently available:

  • BT Superfast Fibre Essential - This gives you average download speeds of 36Mb and unlimited usage. This package is a good choice for individuals who want fast broadband for browsing, messaging and social media, as well as watching videos, using services like Skype or playing games online.
  • Superfast Fibre + Weekend Calls - This gives you average download speeds of 50Mb, totally unlimited usage with no traffic management and BT NetProtect Plus security software. It’s perfect for streaming videos and music, and for playing games online. It’s a great choice for families or if you’re living in shared accommodation, as it means everyone can get online without your connection becoming unusably slow.
  • Superfast Fibre 2 + Weekend Calls - This gives you average download speeds of 67Mb, totally unlimited usage, 500GB of online storage and BT NetProtect Plus security software. It’s perfect for large families or shared houses with lots of web-connected gadgets like phones, tablets, TV boxes and games consoles as its fast enough to support loads of people at once. It’s also excellent for heavy downloaders like gamers, and households where people regularly use streaming services like BBC iPlayer and Netflix at the same time.

BT Broadband

Standard BT broadband - or BT Broadband, as BT calls it - packages give you an average download speed of 10Mb - although you may get more or less than that - see the FAQ section below for more details - a BT Home Hub wireless router, free access to millions of public BT Wi-fi hotspots, the BT SmartTalk app, which lets you make mobile calls at your landline rate, and BT Parental Controls.

  • Broadband + Weekend Calls - This has totally unlimited downloads and includes weekend calls to UK landlines and 100GB of online storage. It’s a good choice if you share your connection with a couple of other people and want to be able to use the web willy-nilly, but don't need superfast speeds.


BT TV is based on YouView. You get a box which lets you watch, record, pause and rewind Freeview channels, easily catch-up on shows you missed and access a vast range of TV shows and movies on-demand. You can also add channels you can’t get on Freeview, like the three BT Sport channels, Comedy Central and Syfy.

You can only get BT TV with BT fibre or BT Broadband.

What’s good about BT broadband?

  • Wide range of packages that will suit most people
  • Widest availability of all providers in the UK
  • Totally unlimited broadband with no traffic management - BT won’t slow down your connection any time
  • Affordable TV bundles
  • Online storage included with all packages
  • SmartTalk app included with all packages - lets you make calls on your mobile at your landline call rates
  • Free access to the huge network of public BT Wi-fI hotspots
  • BT Home Hub ‘smart’ wireless router is one of the best provided by…providers
  • BT Parental Controls included with all packages
  • BT Sport free online and on your mobile with all packages
  • Special offers often available - compare broadband to see what’s about now

What’s bad about BT broadband?

  • More expensive than that of many providers
  • BT fibre optic broadband still not available everywhere
  • Not the fastest broadband available
  • TV packages less expansive than that of Sky and Virgin Media
  • Tight usage limits on cheapest packages

BT broadband customer reviews

So that’s what we think, but what about people who actually use it on a day to day basis?

BT broadband scored highly in our Customer Satisfaction Awards for its quality and reliability - arguably the most important aspect of any broadband package. It also earned kudos from customers for the router, activation speed, online security features and clarity of billing.

However, BT customers don’t think they get much in the way of extras from the provider. Opinions were mixed when it came to value for money and speed.

Here’s what BT customers have told us about BT broadband:

“First class broadband service.”

“Pretty good for a rural area.”

“BT is now overpriced compared to others!”

“Would like a faster broadband speed.”

Read more customer feedback and reviews of BT broadband on our reviews page, or see our full review here.

More about BT

Take a look at what else BT has to offer:

Frequently Asked Questions

  1. Can I get broadband without a phone line?
    Cable giant Virgin Media is the only major UK provider to offer broadband without a telephone line. Its fibre optic network is completely separate from the copper phone wire network that ordinarily connects you to the web. Aside from this, the only alternative is to use mobile broadband instead - then you have no requirement for a landline. But, if your internet use is anything other than particularly light, this might just prove to be too slow or too restrictive to need your needs.

    See broadband-only deals here
  2. How do I switch broadband provider?

    The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

    The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

    For more info, see our guide: How to switch broadband

  3. Why can’t I get fibre optic broadband?
    Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 90% of the country has access. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.
  4. Can I keep my email address if I change provider?
    This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info.
  5. How do I get fibre broadband?

    Exactly the same way you'd get regular broadband. Put your postcode into our comparison tool to see what’s available where you live:

    Fibre optic broadband

    You’ll need an active phone line for the majority of fibre services, such as BT Infinity, as they’re delivered through that.

    The main exception is Virgin Media, which doesn't require a phone line because it uses a separate network. Once you've found a package that ticks all the boxes, click through to the provider’s website and sign up. Then it won’t be long before you’re all set up.

  6. Can I keep my phone number if I switch provider?

    Yes, you can normally keep your existing number if you switch from one provider to another. However if you're a cable customer or need a new line, you may need to get a new one.

    For everything you need to know, see our guide: Can I keep my phone number?

  7. How do I get BT Sport?
    BT Sport is available to add on to any BT TV package, and is completely free of charge with its top-end package.

    The full BT Sport suite is available for a monthly subscription with Sky TV or Virgin Media TV.

    For more information and deals, see our full guide to BT Sport.