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BT phone line

Why choose a BT phoneline?

  • A range of packages available
  • Free BT call protect - fight back against nuisance calls
  • Hassle free switchover
  • Cheap international calls

Great Deal:Evening & Weekend Calls

£22.99 p/m for 12 months
Free setup costs, 12 month contract

Keep your existing number
  • 12 month contract
  • Inclusive weekend calls
  • BT SmartTalk App

All about BT phone line

Once upon a time, BT (www.bt.com) was the only way to get a phone line in the UK. These days, you have far more options to choose from - but British Telecom still has some pretty good packages. Not only can you get a home phone with lots of great features, you can get it as part of a bundle with broadband, TV, and mobile to save a bit of dough.

BT is still the standard phone line, so it’s likely that you may already have a BT home phone, or at least a compatible line that can be switched back. Read on and we’ll take a look at what our oldest telecoms company has to offer.

What can I get from a BT phone line?

If you decide to stick with BT, or switch back to it, you have three line rental packages to choose from:

  • Unlimited Weekend Calls - The basic line rental package, which includes free calls to UK landlines at weekends.
  • Unlimited Evening and Weekend Calls - Upgrade to include free UK landline calls in the evenings as well.
  • Unlimited Anytime Calls - Call UK landlines for free at any time, and call mobiles at reduced rates too.

With every plan you’ll get a few features thrown in. Caller display, 1471, and calls to 0845 and 0870 numbers during your plan’s inclusive periods are all included free, and you can also download the SmartTalk app to your smartphone. This’ll let you access your landline minutes from your mobile - and even use them abroad for the same price as calls from your home phone. Up to five smartphones can be connected to your plan so it’s a great idea for families.

Other optional features can be added on at an extra cost each month, including voicemail, call divert, three-way calling, and landline texts.

There are also add-ons for cheaper international calling:

  • Friends and Family International - For a small price per month, you’ll have reduced call charges to 236 international destinations
  • International Freedom - This one costs a few pounds more, but you’ll get 600 inclusive minutes to the 36 most popular destinations (including France, China, Australia, and the USA), plus discounted calls to another 199

As well as that, BT’s the only provider that offers discounted phones with its line rental. With each plan you can grab up to four phones for far less than you’d get them in shops. There’s also the chance to get a new Android smart home phone, so you can download your favourite apps to use at home.

If basic BT line rental doesn’t quite cover everything for you, there’s the option to upgrade to Line Rental Plus. For an extra cost this’ll get you some premium features, including:

  • Priority phone line fault fixes, so problems on your line will be fixed by the end of the next working day
  • Calling features, such as call barring and the ability to block incoming calls from certain numbers
  • Bill notifications, and more flexible ways to pay - this is your only option if you don’t want to pay by direct debit, in fact

As with normal line rental, it can be included as part of a bundle with broadband, TV, and mobile too.

Just watch out for the connection fees with BT. Connecting a line is free with a BT broadband or TV package, but it’ll cost you if you’re going for a landline-only plan. If you need to install a brand new line in your home, we recommend ordering your package online at BT.com - the fee is twice as high if you order any other way!

Use our postcode checker to take a look at what BT packages you can get in your area.

What’s good about BT phone line?

  • Available pretty much anywhere - but always use our postcode checker to see what your options are for your area
  • Can get landline-only package
  • …or you can include line rental as part of a bundle with broadband, TV, and mobile
  • Option to save money by paying a year’s line rental upfront
  • Lots of calling features available
  • Can upgrade your plan at any point
  • Good international calling plans
  • BT phones available with a phone line subscription, including the new Android smart home phone

What’s bad about BT phone line?

  • Most expensive line rental in the UK - only by a few pennies per month in some cases, but the most expensive nonetheless
  • Comes with fewer features as standard than some providers
  • Re-activating an existing line incurs a fee, and installing a brand new line incurs an even bigger one
  • Paying by any method other than direct debit requires you to upgrade to Line Rental Plus, which is more expensive

What else can I get from BT?

Read more about BT's broadband and TV services that you can get along with your phone line:

Frequently Asked Questions

  1. Can I keep my phone number if I switch provider?

    Yes, you can normally keep your existing number if you switch from one provider to another. However if you're a cable customer or need a new line, you may need to get a new one.

    For everything you need to know, see our guide: Can I keep my phone number?

  2. Can I save money by bundling TV, phone and broadband?
    Yes you can. Providers like Sky and Virgin Media offer competitively priced bundles, comprising broadband, home phone and TV, and getting all three services from the same place often leads to significant savings. It also makes it easier to manage finances, as all services come on a single bill.
  3. How do I get a new phone line?

    When you switch phone and broadband providers, or move to a new home, you may need to have a new phone line or cable installed. This can be arranged by your provider, with costs varying depending on the company you’re with and the package you’ve picked.

    Getting a new line installed is straightforward. When you sign up with a provider, they will tell you if you need a new line and arrange a time for an engineer to come and visit to do the work.

  4. Can I have a second phone line installed?

    Yes, it's possible to get a second phone line installed into a property. There are many reasons you might want to do this - getting a business-specific line, or splitting your property into flats or rented rooms, for example.

    The cost of fitting a second line will vary depending on who your provider is, and you may have to wait a few days until an engineer is available to do the work. Contact the provider for more information.