The Facts about Fuel Broadband

Fuel Broadband specialises in affordable and customisable broadband and phone packages. The idea is that rather than picking a preset package, you build your own by picking the things you want.

You'd be forgiven for not recognising the name, but Fuel Broadband isn't a new provider - it used to go by the name Primus Saver. It's now rebranded, taking the name Fuel because it "believes broadband is the fuel of everyday life".

We always thought that was coffee…

What can I get from Fuel Broadband?

Unlimited broadband

At the heart of Fuel's options is unlimited broadband offering download speeds of up to 17Mb. Evening and weekend calls to UK landlines are included as standard, but you can upgrade to anytime calls for a little extra each month.

Compare unlimited broadband deals

Home phone

If you have specific requirements when it comes to your home phone, such as call divert or voicemail, you can add these as extras. You can withhold your number and get 1471 for free. Other features cost between £2.50 and £3.50 a month.

The call features Fuel Broadband offers are:

  • 1471 - find out what the last number to call you was
  • Withhold number - hides your number when you call people
  • Anonymous caller reject - blocks calls from withheld numbers
  • Answer 1571 - voicemail
  • Call barring - blocks specified outgoing calls
  • Call divert - diverts incoming calls to another phone
  • Call waiting - alerts you if someone tries to call when you're already on the phone
  • Caller display - see who's calling before you answer
  • Ring back - automatically calls back engaged numbers
  • Three-way calling - chat with two other people at the same time

Compare home phone deals

What's good about Fuel Broadband?

  • Affordable - although make sure you factor line rental into the cost
  • Line rental among the lowest around
  • All broadband packages are unlimited
  • Straightforward, easy to understand packages
  • Phone packages can be tailored to suit your needs
  • Free new line installation with broadband
  • UK-based customer service

What's bad about Fuel Broadband?

  • No fibre optic broadband (yet)
  • Won't suit households of three or more
  • Small choice of packages
  • No TV
  • Very basic - not much in the way of extras

Switching to Fuel Broadband

  1. - 1 -Compare

    Compare the Fuel Broadband deals that are available to you

  2. - 2 -Choose

    Select a package that meets your requirements

  3. - 3 -Sign Up

    Follow the link to sign up with Fuel Broadband

Find Fuel Broadband deals in your area now

Frequently asked questions about switching broadband

  1. How do I switch broadband provider?

    The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

    The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

    For more info, see our guide: How to switch broadband

  2. How long does it take to switch to fibre?
    It varies between providers, but usually within a couple of weeks from when you place the order. It can be much quicker, or it can be slightly longer, depending on whether you need an engineer to visit you. Your new provider will give you a more accurate idea of how long the switching process will take.
  3. Can I keep my email address if I switch provider?
    It depends on which provider your email address is currently from. BT, Sky, TalkTalk, Virgin Media, and Plusnet all let you keep your email address in some form after you've switched - but we'd recommend using a free service like Gmail or Outlook. See our guide for more information.
  4. Do I need a MAC code?
    Not any more - Ofcom has abolished the need for a MAC code when you're switching broadband. Now, your new broadband provider will do all the admin of switching your service for you - at least when you're switching between two Openreach providers.

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