Is Fuel home phone any good?
The provider formerly known as Primus Saver, Fuel Broadband focuses on affordable, customisable packages. Not only does it offer simple home broadband, you can also get a good deal on your home phone.
Fuel doesn’t believe in ready-made packages. Instead, you can build your own by picking the features you need.
What can I get with Fuel phone?
Line rental from Fuel is available simply as Fuel Home Phone, or as Fuel Home Phone with Anytime calls.
You’ll get inclusive calls to UK landlines at evenings and weekends - though only for 90 minutes, so remember to hang up before an hour and a half is up and call back again. You’ll also get a couple of calling features included: 1471, withhold number, and Telephone Preference Service, in which you can opt to have your number removed from unsolicited sales calls.
There are a number of other features you can add too for an extra fee each month. These include Answer 1571 (voicemail), anonymous caller reject, call waiting, and caller display.
For a chatty household you’ve also got the option to add UK anytime calls, so you can phone landlines at any time with no extra charge.
What’s good about Fuel phone?
- Straightforward - there’s just a couple of packages, which you can improve by adding the features you want
- Inclusive evening and weekend calls to UK landlines
- Option to add anytime calls to UK landlines
- Package is customisable, with lots of calling features that can be added on
- Landline-only deals are available…
- …or you can get Fuel home phone as part of a broadband deal
- Strong UK-based customer service
What’s bad about Fuel phone?
- Not much choice of packages
- No options for cheaper calls to mobiles or international numbers
- Very few calling features included as standard
- No bundling options for the features either, which can get costly if you add a lot of them
- There isn’t a free smartphone app like you get with phone packages from BT, TalkTalk, or Virgin Media