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Is Fuel home phone any good?

The provider formerly known as Primus Saver, Fuel Broadband focuses on affordable, customisable packages. Not only does it offer simple home broadband, you can also get a good deal on your home phone.

Fuel doesn’t believe in ready-made packages. Instead, you can build your own by picking the features you need.

What can I get with Fuel phone?

Line rental from Fuel is available simply as Fuel Home Phone, or as Fuel Home Phone with Anytime calls.

You’ll get inclusive calls to UK landlines at evenings and weekends - though only for 90 minutes, so remember to hang up before an hour and a half is up and call back again. You’ll also get a couple of calling features included: 1471, withhold number, and Telephone Preference Service, in which you can opt to have your number removed from unsolicited sales calls.

There are a number of other features you can add too for an extra fee each month. These include Answer 1571 (voicemail), anonymous caller reject, call waiting, and caller display.

For a chatty household you’ve also got the option to add UK anytime calls, so you can phone landlines at any time with no extra charge.

What’s good about Fuel phone?

  • Straightforward - there’s just a couple of packages, which you can improve by adding the features you want
  • Inclusive evening and weekend calls to UK landlines
  • Option to add anytime calls to UK landlines
  • Package is customisable, with lots of calling features that can be added on
  • Landline-only deals are available…
  • …or you can get Fuel home phone as part of a broadband deal
  • Strong UK-based customer service

What’s bad about Fuel phone?

  • Not much choice of packages
  • No options for cheaper calls to mobiles or international numbers
  • Very few calling features included as standard
  • No bundling options for the features either, which can get costly if you add a lot of them
  • There isn’t a free smartphone app like you get with phone packages from BT, TalkTalk, or Virgin Media

Switching to Fuel Broadband

  1. - 1 -Compare

    Enter your postcode to find Fuel Broadband deals in your area

  2. - 2 -Choose

    Pick a package that meets your needs and your budget

  3. - 3 -Sign Up

    Click through to Fuel and you can seal the deal in seconds

Check Fuel Broadband deals in your area now

Frequently Asked Questions

  1. Can I keep my phone number if I switch provider?

    Yes, you can normally keep your existing number if you switch from one provider to another. However if you're a cable customer or need a new line, you may need to get a new one.

    For everything you need to know, see our guide: Can I keep my phone number?

  2. How do I get a new phone line?

    When you switch phone and broadband providers, or move to a new home, you may need to have a new phone line or cable installed. This can be arranged by your provider, with costs varying depending on the company you’re with and the package you’ve picked.

    Getting a new line installed is straightforward. When you sign up with a provider, they will tell you if you need a new line and arrange a time for an engineer to come and visit to do the work.

  3. Can I change my phone provider?
    Gone are the days when you could only get your home phone from one or two providers. These days almost everyone in Britain has a wide selection of companies to choose from. It is always possible to switch provider, so long as an alternative provider is available in your area and you're out of contract with your current one.
  4. How can I reduce my home phone bills?
    One of the easiest ways to save money is to bundle your home phone service with broadband, and perhaps a TV subscription, from a single provider. These days, all the major UK providers - including BT, Sky, Virgin Media and TalkTalk - are able to offer all three services, and offer generous discounts to households that sign up for multiple services in one big bundle. If all you want is a cheap phone line, and you don't need a broadband connection, there are smaller providers that specialise in offering cheap line rental. However, you also need to factor in the cost of making phone calls - especially if you phone internationally or make lots of calls to mobiles. Some providers offer special call plans, usually for a few pounds extra each month, that include international calls or calls to mobiles to help keep your costs down.