Best Sky broadband deals

FAQs

How do I switch broadband provider?

The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

For more info, see our guide: How to switch broadband

Why can’t I get fibre optic broadband?

Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 90% of the country has access.

You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.

Can I get broadband without a phone line?

Cable giant Virgin Media is the only major UK provider to offer broadband without a telephone line. Its fibre optic network is completely separate from the copper phone wire network that ordinarily connects you to the web. Aside from this, the only alternative is to use mobile broadband instead - then you have no requirement for a landline. But, if your internet use is anything other than particularly light, this might just prove to be too slow or too restrictive to need your needs.

See broadband-only deals here

Can I keep my phone number if I switch provider?

Yes, you can normally keep your existing number if you switch from one provider to another. However if you're a cable customer or need a new line, you may need to get a new one.

For everything you need to know, see our guide: Can I keep my phone number?

Can I keep my email address if I change provider?

This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband.

See our guide for more info.