TalkTalk Broadband

Why choose TalkTalk Broadband?

  • Totally unlimited broadband
  • Free Homesafe security to protect you online
  • You can put a limit on standard monthly call charges
  • Price fixed for the entire length of contract
Call: 0800 049 7843

TalkTalk:Fast Broadband

£17.00 p/m for 12 months
Free setup costs, 12 month contract

No Price Rises!
  • Totally unlimited downloads
  • No mid-contract price rises
  • Offer ends soon
Buy this deal now Call: 0800 149 0377

TalkTalk broadband

TalkTalk (www.talktalk.co.uk) have had their problems, particularly around customer service, but they’re still a good option if you’re looking for budget broadband - offering some good broadband deals on fixed contracts (so you won’t be surprised by any mid-contract price hikes).

Can I get TalkTalk in my area?

TalkTalk is one of the UK’s biggest broadband providers, so there’s a good chance you can get it in your area. However, there are still some areas where it is unavailable.

Use our Postcode Checker to see if you’re eligible.

What can I get from a TalkTalk broadband package?

TalkTalk does it all: you can get unlimited broadband in your choice of speed, home phone packages, and even add on TV with the channels you like:

  • Unlimited broadband at different speeds - choose between Fast Broadband, Faster Fibre Broadband and Ultrafast Fibre Broadband packages. Take a look at our guide to TalkTalk fibre.
  • All TalkTalk broadband includes a TalkTalk phone line - regular home phone users can add a different call plan to their package - such as anytime calls and cheaper ways to make international calls.
  • Option to bundle with TalkTalk TV - combine your TV, broadband and phone services together
  • Homesafe network level security - you also get TalkTalk SuperSafe internet security for one device as standard, with the option to expand the protection to up to eight devices for an additional charge.

Is TalkTalk any good?

TalkTalk keeps things simple and includes the essentials, but there is a question mark over customer service:

  • Broadband and TV bundles are among the most affordable in the UK
  • All prices are fixed for 18 months
  • Customer service isn’t well-rated

Is TalkTalk broadband cheap?

Its broadband and TV bundles are among the most affordable in the UK:

  • Specialises in affordable broadband and TV packages
  • One of the cheapest ways to get subscription TV in the UK
  • Offers regular discounts on broadband contracts

How fast is TalkTalk broadband?

TalkTalk broadband is available in three download speeds:

  • Fast Broadband: average download speeds of 11Mb
  • Faster Fibre Broadband: fibre optic, average download speeds of 35Mb
  • Faster Fibre Broadband (Speed Boost): average download speeds of 63Mb

Most broadband providers offer similar speeds - they’re identical to what you get from Sky, Plusnet, and EE, for instance - though you can get much, much faster from Virgin Media.

The speed you'll actually get on your line can vary a lot, however, depending on where you live. TalkTalk will give you a speed estimate for your address when you sign up.

Is TalkTalk broadband unlimited?

Ideal for busy families and heavy-data users:

  • Unlimited broadband is included with all broadband packages
  • Download as much as you like - no need to worry about your usage

Can I bundle broadband with TV?

Yes - it’s one of the cheapest ways to get subscription TV in the UK:

  • Your YouView set top box combines Freeview TV with streaming on-demand services and catch-up TV
  • TV Boost - get extra channels on a flexible rolling monthly basis. Available boosts include TV Select (extra entertainment channels) and Kids Boost (kids' TV channels). You can also get Sky Cinema for blockbuster movies, Sky Sports, and BT Sport - and you can cancel those channels at any time.

Can I get a home phone?

All TalkTalk broadband packages include a landline:

  • You can add a more comprehensive call plan to your package
  • Options include: anytime calls and international calls

Can I get fibre optic broadband?

Yes, though it’s not the fastest fibre optic offering (see Virgin Media):

  • Fibre optic packages are available with average speeds of 35Mb or 63Mb
  • Packages include: unlimited downloads, line rental, internet security, a Wifi Hub, and the option to add TV

What’s good about TalkTalk?

  • Specialises in simple and affordable broadband and TV packages
  • One of the cheapest ways to get subscription TV in the UK
  • Unlimited broadband - perfect for large families or heavy users who want peace of mind that they can use the internet as much as they like
  • Superfast fibre packages perfect for streaming movies and TV online, downloading music, and gaming
  • Prices fixed for 18 months - no sudden increases
  • TV is very flexible - can add extra channels on a monthly basis, and cancel extras at any time. Sky channels, including Sky One, Sky Arts and Sky Living included with Plus TV packages; Sky Sports and Sky Cinema available as add-ons
  • Can access Netflix, and subscription can be included as part of your TalkTalk bill if you wish
  • TV2Go app included with all TV packages - lets you watch on-demand content and some live channels on smartphone and tablet (requires Wi-Fi connection)
  • HomeSafe network-level security included as standard with all broadband
  • Special offers and exclusive deals regularly available
  • Full internet security for one device included with all packages - and you can upgrade for wider protection

What’s bad about TalkTalk?

  • TalkTalk fibre optic broadband is unavailable in some areas - use our postcode checker to see if you can get it
  • Can’t get standalone broadband, only as part of a package with a phone line
  • Faster broadband available from other providers, such as Virgin Media
  • TalkTalk TV has fewer channels than Sky or Virgin Media
  • Can’t record TV with the basic TV package
  • Weaker customer service than other providers, according to Ofcom customer satisfaction data
  • Long contracts - 18 months is the only contract length available

Our verdict on TalkTalk broadband...

  • One of the cheapest ways to get broadband - especially fibre
  • Straightforward and simple broadband packages
  • Often release special offers which make prices even cheaper
  • Unlimited broadband on all plans

But...

  • You won’t get the super-fast speeds that Virgin Media offers
  • No cloud storage or Wi-Fi hotspot access like BT
  • Customer service isn’t great

What else does TalkTalk do?

Read more about what TalkTalk has to offer:

Frequently Asked Questions

  1. How do I switch broadband provider?

    The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

    The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

    For more info, see our guide: How to switch broadband

  2. Why can’t I get fibre optic broadband?
    Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 90% of the country has access. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.
  3. How long does it take to switch broadband?
    When you sign up to a new provider, they’ll contact your existing one and request a transfer of your service. The only exception is when you're switching to or from Virgin Media, in which case you'll have to call and cancel. While switching times vary depending on the type of package, it shouldn’t usually take more than 10 working days. It can take longer if you don’t currently have a phone line, as an engineer will need to come out and install one for you.
  4. Can I keep my email address if I change provider?
    This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info.
  5. Will I lose my connection if I switch?

    No. You can continue using your current service to the day your new provider activates your connection.

    With some providers, the only downtime you may experience is a couple of hours on the day the switch actually happens. However, you should be able to plan ahead if you provider has an order-tracking system.

  6. Can I save money by bundling TV, phone and broadband?
    Yes you can. Providers like Sky and Virgin Media offer competitively priced bundles, comprising broadband, home phone and TV, and getting all three services from the same place often leads to significant savings. It also makes it easier to manage finances, as all services come on a single bill.
  7. Do I need fibre optic broadband?

    Fibre optic broadband is much faster and much more reliable than broadband through the phone line, but it’s not essential for everyone. If you just want to browse the web, check email, Facebook, Twitter etc, you’ll be fine with standard broadband through the phone line.

    However, if you stream a lot of video, download music, films and games, and other such activities, you will likely find a fibre connection hugely beneficial.

    It’s also a boon for large households, especially ones with lots of gadgets like smartphones, tablets, and computers connected up most of the time. The more people using a connection, the slower it will be, so if you have a big family where lots of people want to connect to the web at the same time, for example, a fibre connection will ensure everyone can get a good experience.