TenTel broadband

Please note: as of 2 June 2017, TenTel has appointed an administrator and is no longer signing up new customers.

If you are an existing customer or awaiting installation, please call them on: 03330 112 321

About TenTel

TenTel is a Scottish-based broadband and home phone provider with flexibility at its core - instead of bells and whistles, it focuses on simple packages that give you a bit more control.

Its product range includes broadband, fibre optic broadband, home phone, and a bit of TV via a Roku stick.

Short-term contracts with no cancellation fees are available for both broadband and home phone, along with the option to pay upfront.

Frequently Asked Questions

  1. How do I switch broadband provider?

    The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

    The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

  2. Why can’t I get fibre optic broadband?
    Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 80% of the country has access. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.
  3. How long does it take to switch broadband?
    When you sign up to a new provider, they’ll contact your existing one and request a transfer of your service. The only exception is when you're switching to or from Virgin Media, in which case you'll have to call and cancel. While switching times vary depending on the type of package, it shouldn’t usually take more than 10 working days. It can take longer if you don’t currently have a phone line, as an engineer will need to come out and install one for you.
  4. Can I keep my email address if I change provider?
    This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info.
  5. Will I lose my connection if I switch?

    No. You can continue using your current service to the day your new provider activates your connection.

    With some providers, the only downtime you may experience is a couple of hours on the day the switch actually happens. However, you should be able to plan ahead if you provider has an order-tracking system.

  6. Can I save money by bundling TV, phone and broadband?
    Yes you can. Providers like Sky and Virgin Media offer competitively priced bundles, comprising broadband, home phone and TV, and getting all three services from the same place often leads to significant savings. It also makes it easier to manage finances, as all services come on a single bill.
  7. Do I need fibre optic broadband?

    Fibre optic broadband is much faster and much more reliable than broadband through the phone line, but it’s not essential for everyone. If you just want to browse the web, check email, Facebook, Twitter etc, you’ll be fine with standard broadband through the phone line.

    However, if you stream a lot of video, download music, films and games, and other such activities, you will likely find a fibre connection hugely beneficial.

    It’s also a boon for large households, especially ones with lots of gadgets like smartphones, tablets, and computers connected up most of the time. The more people using a connection, the slower it will be, so if you have a big family where lots of people want to connect to the web at the same time, for example, a fibre connection will ensure everyone can get a good experience.