Tentel broadband

We have a lot of things to tell you about Tentel.

This Scottish-based broadband and home phone provider has flexibility at its core - it trades in the bells and whistles for simple packages that give you a bit more control than those from some providers.

For a start, there are short-term contracts with no cancellation fees for both broadband and home phone. Plus, you can get contract-free telly of sorts by adding a discounted Roku stick to your package. Let’s see what else Tentel has to offer.

What can I get from Tentel?

Broadband

Tentel offers both standard ADSL broadband, and superfast fibre optic connections. Choose from:

  • Hello Broadband 5 - download speeds up to 17Mb, and 5GB download limit. It’s only a very small download limit, but if you’re a super light user who only does a little bit of browsing and email, it’s a great way to save money.
  • Hello Broadband 40 - up to 17Mb, and 40GB download limit. Again, this’ll best suit light users who like to browse, use Facebook, and occasionally stream video.
  • Hello Broadband Unlimited - up to 17Mb, and unlimited downloads. Perfect for a small household, and lets you download and stream as much as you want without having to worry about a download limit.
  • Hello Fibre 100 - fibre optic broadband with download speeds up to 38Mb, and 100GB download limit. Nice fast speeds will make everything run very smoothly, but watch out for that download limit if you’ve had a heavy month.
  • Hello Fibre Unlimited - superfast fibre optic broadband, with speeds up to 76Mb and unlimited downloads. Ideal for a large household of internet fiends, video streaming fans, and gamers.

All Tentel broadband packages come with a free router, and you’ll get Tentel line rental included too. Fibre packages are only available on 18-month contracts, but standard ADSL contracts (for Hello Broadband 5, 40, and Unlimited) are quite a bit more flexible. They’re all short-term, and there’s no cancellation fee if you decide to switch.

With ADSL broadband there’s also the option to save money by paying a whole year’s worth of broadband in advance, at a nicely discounted rate.

Home phone

Tentel’s home phone packages give you a set allowance of minutes each month, which you can use whenever you want - there’s no need to wait until the evening or weekend comes along.

Your options are:

  • Hello Calls 60 - for an allowance of 60 calling minutes per month
  • Hello Calls 100 - for 100 minutes
  • Hello Calls 200 - for 200 minutes
  • Hello Calls Unlimited - for unlimited minutes

All are available contract-free, so you change your chosen allowance (or cancel altogether) whenever you want.

You can also subscribe to add-ons, to get cheaper calls to mobiles or minutes for international numbers.

TV

It’s not a traditional TV provider, but when you take out a Tentel broadband package, you can add on a Roku streaming stick or box at a discounted price.

They work by plugging into your TV set’s HDMI port, and from there you can access all kinds of apps - like iPlayer, Netflix, Now TV, YouTube, Sky Sports, Amazon Prime Instant Video, and more - just by using the remote control.

There’s no monthly subscription - all you’ll have to pay for is your Roku stick or box in the first place, and any subscription fees for apps you choose, such as Netflix or Now TV.

What’s good about Tentel?

  • Good, yet straightforward, choice of packages
  • Great options for light users
  • Prices are reasonable
  • Well-regarded UK-based customer service
  • Option to save money by paying for a year of broadband upfront
  • No need for a credit check
  • Short-term contracts available for standard ADSL broadband - with no cancellation charges
  • Can use calling minutes any time of day - no need to wait for 6pm to arrive

What’s bad about Tentel?

  • Most packages have restrictive download limits, with charges when you go over
  • Fibre optic broadband isn’t available everywhere just yet
  • No options for cheaper calls at weekends or in the evenings
  • Not as many extras as some providers - there’s no Wi-Fi hotspot access or inclusive sports TV, for instance
  • Fibre broadband isn’t available on those short-term contracts

Switching to Tentel

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Frequently Asked Questions

  1. How do I switch broadband provider?

    The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

    The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

  2. Why can’t I get fibre optic broadband?
    Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 80% of the country has access. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.
  3. How long does it take to switch broadband?
    When you sign up to a new provider, they’ll contact your existing one and request a transfer of your service. The only exception is when you're switching to or from Virgin Media, in which case you'll have to call and cancel. While switching times vary depending on the type of package, it shouldn’t usually take more than 10 working days. It can take longer if you don’t currently have a phone line, as an engineer will need to come out and install one for you.
  4. Can I keep my email address if I change provider?
    This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info.
  5. Will I lose my connection if I switch?

    No. You can continue using your current service to the day your new provider activates your connection.

    With some providers, the only downtime you may experience is a couple of hours on the day the switch actually happens. However, you should be able to plan ahead if you provider has an order-tracking system.

  6. Can I save money by bundling TV, phone and broadband?
    Yes you can. Providers like Sky and Virgin Media offer competitively priced bundles, comprising broadband, home phone and TV, and getting all three services from the same place often leads to significant savings. It also makes it easier to manage finances, as all services come on a single bill.
  7. Do I need fibre optic broadband?

    Fibre optic broadband is much faster and much more reliable than broadband through the phone line, but it’s not essential for everyone. If you just want to browse the web, check email, Facebook, Twitter etc, you’ll be fine with standard broadband through the phone line.

    However, if you stream a lot of video, download music, films and games, and other such activities, you will likely find a fibre connection hugely beneficial.

    It’s also a boon for large households, especially ones with lots of gadgets like smartphones, tablets, and computers connected up most of the time. The more people using a connection, the slower it will be, so if you have a big family where lots of people want to connect to the web at the same time, for example, a fibre connection will ensure everyone can get a good experience.