Virgin Media deals with voucher codes

FAQs

How do I switch broadband provider?

The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

For more info, see our guide: How to switch broadband

How long does it take to switch broadband?

When you sign up to a new provider, they’ll contact your existing one and request a transfer of your service. The only exception is when you're switching to or from Virgin Media, in which case you'll have to call and cancel. While switching times vary depending on the type of package, it shouldn’t usually take more than 10 working days. It can take longer if you don’t currently have a phone line, as an engineer will need to come out and install one for you.

Will I lose my connection if I switch?

No. You can continue using your current service to the day your new provider activates your connection.

With some providers, the only downtime you may experience is a couple of hours on the day the switch actually happens. However, you should be able to plan ahead if you provider has an order-tracking system.

Can I keep my phone number if I switch provider?

Yes, you can normally keep your existing number if you switch from one provider to another. However if you're a cable customer or need a new line, you may need to get a new one.

For everything you need to know, see our guide: Can I keep my phone number?

Why can’t I get Virgin Media?

Virgin Media has its own separate cable network to deliver the provider’s broadband, phone and TV services, which now covers more than half of the UK. If you live in a town or city, or at least a built-up suburb of one, then chances are you’ll have access to Virgin Media. The network is always growing, though, so if you can’t get it now, that doesn’t necessarily mean you won’t be able to get it in the future.

Enter your postcode into our comparison tool to find out if Virgin Media is available where you live.